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    #1

    "Error 500" when using auto ship digital downloads

    Hi, im trying to ship op-guides online using the Actinic checkout and auto ship option, however I (and my customers) always get a 'Error 500' message when they click on the link that is emailed as confirmation. The same message appears if the link in the checkout page is clicked on.

    Any help well recieved.

    Gareth
    _______________________________________________________________________________________________________________________________

    For all your toner needs www.inception-store.co.uk
    For new photocopiers and printers www.inception.co.uk
    And the bucket store I set up while business was slow and I panicked a little that we were selling for to high a price www.toner-store.co.uk
    Tags: None
    #2
    Can you perhaps post a typical link that doesn't work or a url with a sample (free) product to download to try this out?

    Comment

      #3
      Below link to download (works for 72 hours from earlyer today)

      http://inception-store.co.uk/nph-dl0...e3b5e0e0b3e4b0
      _______________________________________________________________________________________________________________________________

      For all your toner needs www.inception-store.co.uk
      For new photocopiers and printers www.inception.co.uk
      And the bucket store I set up while business was slow and I panicked a little that we were selling for to high a price www.toner-store.co.uk

      Comment

        #4
        I get that error too. What happens when you run a test in 'Advanced | Network Setup'? If it all passes successfully, can you update your store and then check to see if the same happens?

        Kind regards,
        Bruce King
        SellerDeck

        Comment

          #5
          Originally posted by Bruce
          I get that error too. What happens when you run a test in 'Advanced | Network Setup'? If it all passes successfully, can you update your store and then check to see if the same happens?

          Kind regards,
          I have checked the 'Test' and everything is OK, still get the error though.

          Any thoughts???

          Gareth
          _______________________________________________________________________________________________________________________________

          For all your toner needs www.inception-store.co.uk
          For new photocopiers and printers www.inception.co.uk
          And the bucket store I set up while business was slow and I panicked a little that we were selling for to high a price www.toner-store.co.uk

          Comment

            #6
            Gareth,

            Go into your Site folder 'C:\Program Files\Actinic v7\Sites\Site1' and look for a file called nph-download.pl, rename this to 'download.pl' and update your site. This should sort the problem, the error is due to a parsing error with the nph- script.

            Kind regards,
            Bruce King
            SellerDeck

            Comment

              #7
              I had a download.pl file already, so I have deleted the download.pl file and renamed the nph-download.pl as instructed. I have uploaded and tested the site and it works.

              Thank you for your help.

              Gareth
              _______________________________________________________________________________________________________________________________

              For all your toner needs www.inception-store.co.uk
              For new photocopiers and printers www.inception.co.uk
              And the bucket store I set up while business was slow and I panicked a little that we were selling for to high a price www.toner-store.co.uk

              Comment

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