Miffed about upgrade denial

[Big_Dave]

I'm a little miffed this morning that I contacted Actinic for a quote to upgrade my v7 Catalog to v7 Business to be told that I can't. I have to buy v8.

I pointed out that I've had Catalog v7 for less than 12 months and was promised that I could upgrade when I was ready. Nobody said that if you want to upgrade in 11 months time you will have to fork out £600.00 + on a new version.

I'm not asking for new software. I already have it installed. I believe I just need the key to unlock the Business version.

I believe my request to be reasonable. Actinic needs to understand that people still enjoy using 'older' albeit very recent versions and may want to enhance or upgrade them.

[fleetwood]

Hi Dave

Are you saying that Actinic won't supply an upgrade to B7, or that they won't supply a FREE upgrade?

Unless you paid for annual support, you would not be entitled to a free version upgrade, and even under support, a C to B upgrade would never be free.

I would guess that the cost of upgrading C7 to B7 would be the same as upgrading C7 to B8 - around £600, so unless you wanted to avoid V8 for some reason, there isn't a lot of point upgrading to B7.

If you really want to stick with V7, I'm sure a quick google will throw up V7 upgrades for sale eg.

http://www.hazelnet.co.uk/acatalog/A..._Upgrades.html

ps. I actually have an unused B7 upgrade, but I don't think I'm allowed to resell it.
My site is live under C5, and I purchased an upgrade to B7 a couple of years ago, but never went live with it. Anyone know if I am prohibited from resale because I still have my v5 site live, and the V7 was an upgrade?
Just curious.
(My B7 will never go live, as will be relaunching with V8)

[Mike Hughes]

Ask to speak to someone senior. I can understand actinic wanting to keep everyone on the most recent version, but given V8s recent issues I think they ought to be more flexible when a customer wants to stay on his current version.

Maybe Chris Barling would like to have a think about this.

Mike

[Big_Dave]

Thanks for your replies.

I am not after a free upgrade. I expect to pay whatever the upgrade cost is within reason. I perhaps hope its a little cheaper than it was because its an 'old' version but I am more than happy to pay for the upgrade.

My only other option is to try and purchase a key from someone else if this is allowed.

[Jan]

You can still upgrade to V7 multiuser I believe.

Regards,

[RuralWeb]

I expect to pay whatever the upgrade cost

The upgrade cost is about £600 as said by Actinic - Ive just done one recently C7 to B8 which was in line with the last time I did C7 to B7 as far as I remember.