error message caused by incorrectly deleted order

[Jacob]

By mistake I deleted a pending order. Now everytime I go to download orders several warnings boxes notify me of the lost order.

How do I get rid of these boxes?
Or what action do I take to make Actinic think that the problem has been corrected?

The error message reads:

"A Payment Service Provider authorization was downloaded for order ***********, but no matching order was found in Actinic Ecommerce. It is most likely that an order was placed ans authorized wile Actinic Ecommerce has been downlaoding the new orders from the web site........."

Thanks in advance for any help.

P

[Ben]

Hi Patrick

What's happened is that the order has been downloaded without the payment authorisation (possibly downloaded whilst the shopper was entering cc details on PSP site) and has then been deleted. With the authorisation now complete and sitting on the server, Actinic is attempting to download it but has no order to associate it with.

You should be given some options when downloading that will give you the chance to make a note of the order number, amount and authorisation details, and then to delete the authorisation file. You may need to contact the PSP to resolve the payment, but you should then be able to download orders without errors.

Ben