Secure Hosting - ActinicTemplate.html problem! - Please help

[GAViN™©]

I am experiencing the same problem as:

http://community.actinic.com/showthr...secure+hosting

regarding not being able to view the receipt after the transaction has been made via secure hosting. When you click the "view receipt" all I get is a page cannot be displayed as the link refers to a https webpage.

I've issued a ticket via Actinic, but can anyone give me a quick fix for this?

This coincides with my post here:

http://community.actinic.com/showthread.php?t=21031

At first I thought something was up within Actinic itself, but I set the PSP to use just Actinic's internal credit card captured for later processing and did a mock order, and it allow me to view the receipt and empty the basket.

When doing a mock up order the actual HTML code for the viewing the receipt which displays a page cannot be displayed is:

<p align="center"><a href="http://85.13.252.56//******.com/cgi-bin/os000001.pl?SEQUENCE=3&ACTION=Finish&ORDERNUMBER=MD99DX10000039&REFPAGE=http%3a%2f%2f85%2e13%2e252%2e56%2f%24sitepreview%2fblahblah%2ecom%2facatalog%2fpac001%2ehtml&">Click here to view your Reciept.</a></p>

Sorry, but i **** out the actual site link.

I've tested this on a PSP account which is shown on the Secure Hosting website which you can use instead of signing up for a 14 day trial, and I get the same problem.

I am unsure as to whether there is a setting problem within Actinic ?
As ive used a test account setup by Secure Hosting themselves.


I appreciate any feedback on this, as i've been working on this for nearly 2 days now with no luck.

[Bruce]

Shouldn't that URL read

<a href="http://******.com/cgi-bin/os000001.pl?SEQUENCE=3&ACTION=Finish&ORDERNUMBER=MD99DX10000039&REFPAGE=http%3a%2f%2f85%2e13%2e252%2e56%2f%24sitepreview%2fblahblah%2ecom%2facatalog%2fpac001%2ehtml&">Click here to view your Reciept.</a>

instead of what you currently have

<a href="http://85.13.252.56//******.com/cgi-bin/os000001.pl?SEQUENCE=3&ACTION=Finish&ORDERNUMBER=MD99DX10000039&REFPAGE=http%3a%2f%2f85%2e13%2e252%2e56%2f%24sitepreview%2fblahblah%2ecom%2facatalog%2fpac001%2ehtml&">Click here to view your Reciept.</a>

The link you have above has both the IP address as well as the domain name in there.

Kind regards,

[GAViN™©]

Maybe it should, if so, where in actinic settings is this configured, because the actinictemplate.html provided by Secure Hosting uses a variable which I can gather is what actinic sends across to secure hosting when the customer logs onto the secure hosting site to enter credit card details?

the actual code on the actinctemplate.html which secure hosting provide has the following code:

<p align="center"><a href="$CALLBACKURLUSER">
        Click here to view your Receipt.</a></p>

when you actually view the webpage on the secure hosting you get the long URL which i have posted above.

If you do a mock order on my site you will see what I am trying to put across on this post, and probably not doing a very good job at it

Anyway

the actual link to the site is:

http://85.13.252.56/$sitepreview/blahblah.com/

the ip address is for the hosting company we use - dataflame.

If you do a mock order you will see what i mean and see the URL that is given in the hyperlink for the view the receipt page.

Attached is a screenshot of my network setup within actinic. If anything seems out of place, please let me know. However I have done the test on the network setup and it passes.

One thing, is , that the SMTP email settings are for a different server NOT the server where the site is uploaded. Does this make a difference?

the IP address 85.13.252.56 is not the same as mail.****.com, which is specified in the network setup pic attached.

[pinbrook]

Most PSPs use the domain URL as their marker not IP address. I can not comment on secure hosting but protx, worldpay, actinic shared SSL all use the domain name to configure secure connections etc to the website

It may be that all your issues in test mode as being caused by having the website reference by IP and not domain.

[GAViN™©]

Most PSPs use the domain URL as their marker not IP address. I can not comment on secure hosting but protx, worldpay, actinic shared SSL all use the domain name to configure secure connections etc to the website

It may be that all your issues in test mode as being caused by having the website reference by IP and not domain.

Thanks pinbrook. You could be right

I have just recently setup a new hosting package for myself with my own domain, so will re-configure the network setup for my hosting and see what happens.

[GAViN™©]

Pinbrook you were right, i uploaded the files to my own webspace which has a domain name and it worked. The receipt could be viewed with the customer able to press the "done" button, that bounced them back to the website with the basket now empty!

Actinic Support (E-mail) could not even figure out this problem for me.
So thank you very much - it is greatly appreciated.