Windows 2003 Server set-up (acatalog" directory exists but is locked due to...)

[alexwren]

Evening,

I have a Windows 2003 Server set-up as a local network server.

A quick network test in a Ver7 site gives

"The "acatalog" directory exists but is locked due to the directory's permissions. Actinic can not work with these settings. Press Cancel if you would like to manually change the permissions and re-run the test. Press Retry if you would like Actinic to attempt to change the permissions and rerun the test."

I have read through most of the posts here but not found anything that helps.

My set-up is as follows

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST xxxx
WEBSITEURL http://xxxx.local/sitename.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL c:\perl\bin\perlis.dll
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED true
SMTPUSERNAME xxxx
SMTPPASSWORD xxxx
CATALOGURL http://xxxx.local/sitename.co.uk/
CGIBINURL http://xxxx.local/sitename.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST xxxx.local
FTPUSERNAME xxxx
FTPPASSWORD xxxx
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

I have gone through the set-up guide and made sure all is well. I have also tried some of the alternatives suggested but am still stuck fast.

Can anyone offer any advise please?

Alex

[leehack]

Have you checked the permissions on the said folder?

[pinbrook]

CATALOGURL http://xxxx.local/sitename.co.uk/

should be http://xxxx.local/sitename.co.uk/acatalog/

[alexwren]

should be http://xxxx.local/sitename.co.uk/acatalog/

Whoops - changed this now but still get the same error when attempting the network settings test

[alexwren]

Have you checked the permissions on the said folder?

My ftp software shows 777 on the acatalog folder

[alexwren]

On a web site refresh I get the error

"Actinic is not able to run the CGI scripts on the server. It appears as if the scripts are not installed. The most likely cause is that you have an incorrect CGI-BIN URL. If you've never uploaded the site, then you should do it before a download of orders. If you've uploaded the site ever, then Run Web | Configure Web Site Details... to review your web site configuration."

[leehack]

My ftp software shows 777 on the acatalog folder

Whats the permissions on the cgi-bin?

[Bruce]

If you are using PATHTOPERL c:\perl\bin\perlis.dll please try the network test using a script extension of .plx instead of .pl.

Kind regards,

[alexwren]

Whats the permissions on the cgi-bin?

This is also 777

[alexwren]

If you are using PATHTOPERL c:\perl\bin\perlis.dll please try the network test using a script extension of .plx instead of .pl.

Kind regards,

Hi Bruce,

I am afraid I still get the

"The "acatalog" directory exists but is locked due to the directory's permissions. Actinic can not work with these settings. Press Cancel if you would like to manually change the permissions and re-run the test. Press Retry if you would like Actinic to attempt to change the permissions and rerun the test."

error followed by

"The attempt to change the directory permissions did not remedy the problem. Please examine the acatalog directory manually before continuing."

aghhhh

[Bruce]

Try deleting the existing 'acatalog' folder on the server, now try running a test in Actinic, this should create an 'acatalog' folder unless as Actinic is complaining it does not have the permissions to create the folder or write to it.

Kind regards,

[alexwren]

Try deleting the existing 'acatalog' folder on the server, now try running a test in Actinic, this should create an 'acatalog' folder unless as Actinic is complaining it does not have the permissions to create the folder or write to it.

Kind regards,

Hello again,

I tried what you said and now get

"The test script sent an invalid response (255, ntent-type: text/plain
Content-length: 171
Date: Sun, 01 Apr 2007 11:36:49 GMT

2000011111157 Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed

message: -
). Retry the test. If the problem persists and you are
unable to upload your store contact your Actinic reseller or Actinic Support as appropriate."

followed by

"The test script failed to execute on the web server. The error could be caused by several things. Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL. This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts."

If I then try the network test again as recommended I get

"The "acatalog" directory exists but is locked due to the directory's permissions. Actinic can not work with these settings. Press Cancel if you would like to manually change the permissions and re-run the test. Press Retry if you would like Actinic to attempt to change the permissions and rerun the test."

followed by

"The attempt to change the directory permissions did not remedy the problem. Please examine the acatalog directory manually before continuing."

FYI my network setting are now

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .plx
SMTPHOST xxxx
WEBSITEURL http://xxxx.local/sitename.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL c:\perl\bin\perlis.dll
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED true
SMTPUSERNAME xxxx
SMTPPASSWORD xxxx
CATALOGURL http://xxxx.local/sitename.co.uk/acatalog/
CGIBINURL http://xxxx.local/sitename.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST bitpod.local
FTPUSERNAME xxxx
FTPPASSWORD xxxx
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

[alexwren]

And another thing

I have just noticed that the test that Bruce asked me to do has created an 'acatalog' folder inside of the 'cgi-bin' folder!

Inside of this is an '__asdduh' folder which I resume is something to do with the testing process.

Alex

[Bruce]

The 'acatalog' folder should be on the same level as the 'cgi-bin' not within. If you FTP to your server what is the path to your 'cgi-bin'? This should be what you also have in Actinic, unless what you currently have is correct.

The file you mention within the acatalog folder is not one I am familiar with.

Since you are on a windows setup try the './acatalog/' instead of '../acatalog/'. Also check to see if you have the correct permissions for the 'acatalog' and the 'cgi-bin'.

CGI-BIN NTFS permissions:
NTFS permissions for the cgi-bin directory have to also be set up.

Highlight the Everyone User:
Check the following Allow Permissions:
Read & Execute
List Folder Contents
Read
Uncheck:
Allow inheritable permissions from parent to propagate to this object.

FTP User
Because the Everyone User permissions have been restricted it is necessary to give the user that will be used to ftp the files to the server write access to the cgi-bin directory.

Click on the Add button and select the appropriate user:
The following permissions should be checked for the ftp User:
Modify
Read & Execute
List Folder Contents
Read
Write

Click on Apply and then OK to exit cgi-bin Properties window


ACATALOG NTFS permissions:

IUSR_hostname should have the following permissions checked in the Allow column:
Modify
Read & Execute
List Folder Contents
Read
Write

The ftp User (Shaun Sloan in this example) should have the following permissions checked in the Allow column:
Modify
Read & Execute
List Folder Contents
Read
Write

The Everyone User should have been removed.
Click OK button to exit.

Kind regards,

[rumapop]

Problems Uploading & Testing /acatalog/__asdduh??

Hi... did you solve this... I am having exactly the same error!

Support have checked through the network settings and have given thumbs up... went to hosts (Fasthosts) they have said all okay with them. What is really annoying is that I uploaded last week and all went okay and today have repeatedly had this error message and yet I haven’t changed any settings! (acatalog permissions 777 and cgi-bin 755)... have checked on different PC with different connection. Have done everything I can think of!

The only thing that I can see which is different to another actinic site that we have is that we too have this "/acatalog/__asdduh" file. If I was really brave I would delete this __asdduh folder through our FTP because I think it's strange that it is here & that you had one with your error... however there is nothing in there that I can see and so could it really create a problem?

Any help or suggestions appreciated