We are running Actinic V6, which was just moved from one web host to another. It did not use SSL with either one.
We installed the cart first into the temporary domain given to us by the web host. The cart worked fine. We then set the nameservers for the domain and moved it to the space. At some point after that, the cart began to have intermittent errors. We had uploaded it using the desktop software to the temporary domain, and then we reuploaded it later using the actual domain.
The errors seem to occur at one specific point in the transaction process. If we click View Cart, and then Checkout, we get an error - on my computer, in Mozilla and IE, it gives a "Not Acceptable" or 406 error. On the client computer, using IE, it gives an error that says something about not being able to read the file type.
We can use the back button to go back to a product page, and then click Checkout, and it goes, but of course, our customers just think the cart isn't working and that this company is unreliable.
I did try to delete the *.fil files as suggested in one of the FAQs, but I could not find all of the ones listed, and the error persists.
Any suggestions for solving this problem as quickly as possible would be greatly appreciated. The cart is for a small business to whom every order counts, and they really need the business.
Thanks,
Laura
Mom to Eight
Firelight Web Studio
We installed the cart first into the temporary domain given to us by the web host. The cart worked fine. We then set the nameservers for the domain and moved it to the space. At some point after that, the cart began to have intermittent errors. We had uploaded it using the desktop software to the temporary domain, and then we reuploaded it later using the actual domain.
The errors seem to occur at one specific point in the transaction process. If we click View Cart, and then Checkout, we get an error - on my computer, in Mozilla and IE, it gives a "Not Acceptable" or 406 error. On the client computer, using IE, it gives an error that says something about not being able to read the file type.
We can use the back button to go back to a product page, and then click Checkout, and it goes, but of course, our customers just think the cart isn't working and that this company is unreliable.
I did try to delete the *.fil files as suggested in one of the FAQs, but I could not find all of the ones listed, and the error persists.
Any suggestions for solving this problem as quickly as possible would be greatly appreciated. The cart is for a small business to whom every order counts, and they really need the business.
Thanks,
Laura
Mom to Eight
Firelight Web Studio
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