Site wont upload and other problems

[Mich81]

We are running version 7 and having moved our files onto a new computer we have had problems with Actinic. I have contacted support who explained there is now fix for the problems eg. no previews whilst adding products. Now we have the problem that many of our images are not showing on our site and alot of ammended items have reverted back to old prices...... is this also a known problem with this version? Or does anyone know a fix?

[pinbrook]

having moved our files onto a new computer

did you install Actinic on the new PC and import the sites using snapshot?

if not please give us more info as to what you did.

[Mich81]

we have an it guy who transferred the files..... i am not sure how he did it to be honest. i have been in touch with actinic when we first had problems and they said there was no fix.

[george]

Has the new pc got IE7?

[Mich81]

I dont know what that is.... can you explain?

[RuralWeb]

we have an it guy who transferred the files

Ok - sounds like you had a simple data transfer from one hard drive to another. If this is the case then that is why it will not work.

You need to remove Actinic from the new machine and reinstal it. Once that is done and working then import a snapshot from the old machine or backup.

[pinbrook]

we have an it guy who transferred the files

it might be a good idea to ask your IT guy what he did? or get him to participate in this thread

[george]

Internet Explorer 7, the latest release of the Microsoft internet browser.

[Mich81]

I have just found out the old computer was wiped! Think my problems are only just starting............ eek!

[Mich81]

Internet Explorer 7, the latest release of the Microsoft internet browser.

Cant you tell I am blonde....... we have a fairly new version...... I think it is 7..... it doesnt say... how do i find out?

Thanks for your patience guys!

[RuralWeb]

Think my problems are only just starting

Not wrong! - If you dont have a snapshot then you will need to use the data base on the new machine and the live site to rebuild the site. You can use ftp to download the site from the server and extract the images etc but it sound like as Actinic says that there is no magic fix.

You may want to contact an Actinic specialist to help you as it may be quicker in the long run - there are also a few threads on the forum from people who have been in the same situation.

[Mich81]

Not wrong! - If you dont have a snapshot then you will need to use the data base on the new machine and the live site to rebuild the site. You can use ftp to download the site from the server and extract the images etc but it sound like as Actinic says that there is no magic fix.

Our IT guy comes in tomorrow.... so I shall ask him what he did... if he didnt take a "snapshot" then muggins here will ahve to rebuild the thing and i have no clue how to do it or even start.............. what joy! haha

Thanks for the help!

[Mich81]

Could it be a problem with our website host? My boss thnks so but seeing as they know little about the web i doubt it is... i think it is all about how the files were transferred as we have had nothing but trouble since then!

[pinbrook]

if it doesn't work on your PC the question of whether it has anything to do with your webhost is jumping the gun.

It has to work on the PC first....

I'd wait for your IT guy

[Mich81]

well thats what i thought but we just found otu we hadnt paid our bill and thats why the site went offline this morning.... what a huge mess!!!

Thanks for everyones help!