I've had a few customers email this week to say they're having trouble with my website.
They said when they add an item to the cart the previous item disappears from the cart.
When they click on view cart, the cart empties
When they click on checkout it goes back to the same screen.
I've asked them what isp, os etc and there is no common thing.
Some have cleared their cookies and that's solved the problem others have tried that and it still hasn't worked.
I've just moved server to a dedicated server and wonder if this could be the cause? We moved across at the start of last week.
Anyone come across this before?
cheers
They said when they add an item to the cart the previous item disappears from the cart.
When they click on view cart, the cart empties
When they click on checkout it goes back to the same screen.
I've asked them what isp, os etc and there is no common thing.
Some have cleared their cookies and that's solved the problem others have tried that and it still hasn't worked.
I've just moved server to a dedicated server and wonder if this could be the cause? We moved across at the start of last week.
Anyone come across this before?
cheers
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