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Please help! contact us, basket, checkout freak out!

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    Please help! contact us, basket, checkout freak out!

    Have just finished yet another redesign of our site http://www.purethoughts.co.uk. As i get more used to working with actinic/dreamweaver and HTML i hope that the site begins to look better each time.

    My problem is this to which i have posted on here previously and have found the solution.

    Altho i have not really changed the templates of act_brochure primary, act primary i am starting to have the same problems as I did last time. All the pages seem to be fine with the exception of the contact us page, the basket and the checkout.

    These pages seem to lose all the graphics, lose all colour and completely ignore the CSS that i have going on for the other pages.

    Now when look at the page carefully when its beginning to load up it looks like the pages are looking for the graphics and css in the wrong place. Now i thought that this had something to do with the BASE HREF (where i went wrong last time) and have looked at posts about this and at first i thought i had found the solution but when i checked my pages the solutions they all suggested didnt apply to me.

    What seems to work for me to stop this problem happening is clearing the cache, removing all exisitng sessions in actinic and its sorted. At first i thought it just applied to this local pc i have actinic installed on but now i have found it has happened when i use another PC, can anyone suggest what going on?? i cant expect my customers to know that they need to clear the cache when something like that happens. its annoying because its hard enough getting customers to shop at the best of times but once they've added stuff to the basket the least i want them to see is the basket freaking out on them?

    Does this happen on anyones elses pc when they look at the site or is it just my local pc here. im using IE and havent got firefox or mozilla to try looking at the pages through them.

    Anyones help would be greatly appreciated. As ever i remain hoppeful that you superstars can point me in the right direction and sort the problem that is causing me sleepless nites.

    kindest regards
    Michael Houlden

    Pure Thoughts Soap Company

    Luxury Handmade Soap, Bath Treats, Skincare and Gifts.

    #2
    Just your pc I think it works fine for me - contact us, cart & checkout

    Comment


      #3
      there's definately something weird going on....

      I got a 404 error on this page http://www.purethoughts.co.uk/acatalog/Bath_Melts/ after adding to backet and being redirected back to the section

      But

      looking at the left hand nav these 4 links

      Bath Melts
      Herbal Spa Soaks
      Natural Balm
      Accessories

      Bath melts takes you to http://www.purethoughts.co.uk/acatalog/Bath_Melts
      Natural Balm to http://www.purethoughts.co.uk/acatalog/Natural_Balm
      Herbal bath soaks to http://www.purethoughts.co.uk/acatal...Bath_Teas.html
      Accessories to http://www.purethoughts.co.uk/acatalog/Accessories.html

      i don't understand Bath Melts and Natural Balm ...... so sorry no solution just more questions

      Comment


        #4
        In fact there's a lot of navigation links to pages that don't have '.html' on the end. Did you make some mistakes with hard coded links perhaps?

        Comment


          #5
          Originally posted by drounding
          In fact there's a lot of navigation links to pages that don't have '.html' on the end. Did you make some mistakes with hard coded links perhaps?
          thanks a bunch for looking, yes the fact that i ommitted .html of some og the links shows im still amatuer at this game. will change them asap.

          do you think thatwould mess up the cart and the contct us screems occasionally??

          the trouble is that this seems to be am "every now and again" error
          once again thanks for looking
          Michael Houlden

          Pure Thoughts Soap Company

          Luxury Handmade Soap, Bath Treats, Skincare and Gifts.

          Comment


            #6
            Jesus my typing and spelling sucks!!
            Michael Houlden

            Pure Thoughts Soap Company

            Luxury Handmade Soap, Bath Treats, Skincare and Gifts.

            Comment


              #7
              The bad links would affect the bounce back from the cart but should not affect the contact us page nor the checkout.

              Comment


                #8
                Originally posted by drounding
                The bad links would affect the bounce back from the cart but should not affect the contact us page nor the checkout.
                Thanks i hadnt notice the link errors because id never addedthose products to the cart. have been on a changed those links

                regards
                Michael Houlden

                Pure Thoughts Soap Company

                Luxury Handmade Soap, Bath Treats, Skincare and Gifts.

                Comment


                  #9
                  Ican't find anythingwrong now....

                  XP/FF2

                  Comment

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