Help Urgent !

[Sanderson]

hi,

just set up a new store in Actinic V7 , clicked update to upload site, it got as far as "Checking Search Indices then the upload box just vanished and the whole upload process stops.

any ideas on what is causing this problem would be appreciated

thank you

[Mike Hughes]

It doesn't sound familiar.

Have you set up your network settings and have you tested them?

Mike

PS. I'm sure everyone would appreciate it if you edited your post to make your text normal size. There's no need to shout.

[jont]

Is it a site for the partially sighted?

Did the network test pass OK or come back with any errors? Standard first step is to compact the database, re-open Actinic and try again - compacting solves a multitude of sins.

[Sanderson]

upload

hi

sorry font size corrected, have run a netwrok test all ok, Script ID set to 1, but when i try and upload, it reports a web server error and asks me to check settings in Web - Configure website details etc, which i have done

this is the error message i get when i try to upload

Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. Run Web | Configure Web Site Details... to review your web site configuration.

any thoughts
?

[RuralWeb]

any thoughts

delete your other post on the same subject

[Bruce]

If the network settings test passes without reporting any errors, then can you tell us if you just updated the site or did a refresh? A refresh is the way to go 'Web | Refresh Website'.

Kind regards,

[Sanderson]

done a web refresh, still reports a problem merging the request, half my website is showing online see www.sandersonenvironmentalstore.co.uk
, but no payment pages, checkout or shopping cart or there?

the network test comes back ok

yes when i try and update the website, it reports that there was an error sending the merge request

[Bruce]

I will agree with Jo and Malcolm on the thread you deleted, Thank you, please avoid double posting.

If you post your network settings here sans username's and password's we may be able to assist you.

Kind regards,

[RuralWeb]

Who is your host - do they support Actinic

[Sanderson]

Actinic themsleves are hosting the website for me.

it only uploads half my website, you cant view any of the products and the checkout pages are not shown.

[Duncan Rounding]

Some questions:

Is this a new store (the only one) or another store on the same webspace?
Are you using Actinic Developer (or Catalog or Business) and what version?
If you have other sites are they uploading etc OK?

[Sanderson]

network setting

hi

i have attached 2 screen dumps one showing my network settings if its of help to anybody, the second is the error message i get when i try to upload the website to the server.

I have checked my web settings cant see anything obvious which is wrong, can anybody tell my what the cgi settings should be ? are they correct as shown in my screen dump attached, this is what i was sent from Actinic when they set up my hosting account, i imported it into network settings.

thanks guys

[Sanderson]

this is the only store on the actinic webspace and its a new store i just built, using actinic catalog version 7

i have uploaded 2 screen dumps in my last post to help you all out

thanks

[Mike Hughes]

The best way to post the network settings are to 'export' them to a text file and then copy and paste them into the forum. As it is a lot of the details are cut off.

The path from cgi-bin to acatalog directory looks wrong. That should be ../acatalog/

Mike

[Sanderson]

exported network settings are listed

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.sandersonenvironmentalstore.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.sandersonenvironmentalstore.co.uk/acatalog/
CGIBINURL http://www.sandersonenvironmentalstore.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST 81.29.88.101
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG