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    Fatal error while importing snapshot

    We are getting this error message come up when we attempt to import a snapshot on Version 6

    FATAL ERRORS
    (File ExportFiles.cpp, Line 240) - Archive error 13 - Extract selected files call failed
    Library error - Error creating file C:\Program Files\Actinic Ecommerce v6\Sites\Site1\CommonOCC\Thumbs.db ! has been caught.


    It seems to have coencided with our checkout stopping working on our live site - www.whatevercomicsshop.co.uk - but we are not sure if the two problems are related or if we are just cursed!

    Any suggestions will be very much appreciated.

    #2
    Error creating file C:\Program Files\Actinic Ecommerce v6\Sites\Site1\CommonOCC\Thumbs.db
    go and delete the said thumbs.db and try again

    Comment


      #3
      If its that easy i might just cry.....

      Thanks - i will let you know how it goes

      Comment

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