Upsell Secondary Product Error

[yakduzi]

Hi guys,

We have been using the upsell patch for a while and all has been great. But all of a sudden it stopped working. I don't know what we've done, we can't get to the bottom of it. can anyone help?

If you click on this link:

http://www.wdbathrooms.co.uk/acatalo...sin_mixer.html

And click on the upsell image to the right it opens in a pop up window as normal. However when you try to add to cart, it just comes up with an error!?!

Any ideas, because I'm stumped!

Cheers

[leehack]

It is coming up with a Javascript error on page load, did this always occur? If not then reimport an older snapshot, where it did work and take a look to see what has been changed.

Errors of this kind are usually to do with something you have done, but didn't think it could affect this area.

[yakduzi]

No it's not always had this error, but I've only just noticed it now. Is there any onther way of doing it without messing about with reloading the whole site?

[NormanRouxel]

You've recently updated to 7.0.7. That may have broken something. Re-install Upsell from the installation Zipfile.

There should also be a file popupsupport.js uploaded as part of Upsell. Your site seems to have an empty file instead of the required JavaScript.

[leehack]

Well it takes about 60 seconds to install a previous snapshot so you can compare the area, you can then change back in about another 60 seconds if you have taken a fresh snapshot before doing so.

Either do that or trace all of your steps backwards to a time when it did work and find out what you did that changed it. Try compacting the database and refreshing the site also.

[yakduzi]

Actually the computer I'm now working on is new and I had to update to a version of actinic 7 that works with Vista and it's caused a bundle of problems. I'll try the reinstall.

Cheers, I'll keep you posted.

[yakduzi]

Hi norman, Actuall I don't have that file as a different web developer used it and we paid him for ir in a package. Now I'm looking after the site, I don't have that file! do you have a copy I can pull off your site as we don't use that other guy any more?

[leehack]

But all of a sudden it stopped working

Actually the computer I'm now working on is new and I had to update to a version of actinic 7 that works with Vista.

Most people never need to look far, to find out the reason.

[NormanRouxel]

Best contact me by email as I've no records here of either you or your site.