Failed Download Error Message ...

[simonwar]

When a digital download has expired before the user has collected, 2 things;

1. Can I tell if the customer has collected,
2. Can I change the error message detail to develop the contact us message and include the mail link in the contact us?

Thanks, Simon.

[Bruce]

Simon,

1. Can I tell if the customer has collected,

You will have to check your server logs to access this information, Actinic cannot tell you if the customer has collected or not.

2. Can I change the error message detail to develop the contact us message and include the mail link in the contact us?

Can you clarify this one please? Don't know what exactly you are after here.

Kind regards,

[simonwar]

With regard to 1.

Does my host keep my server logs?

With regard to 2.

If you click on the link

http://www.esafetysigns.co.uk/cgi-bi...e8b7e1e5e1e0e1

You get an IE page with an error message on it. I want to change the html of this page so it is a bit more useful. For example putting a link to e-mail as part of it?

Thanks, Simon.

[Bruce]

Simon,

You can change the error message by editing the script that is responsible for Digital downloads - nph-download.pl

You will find this file within your site folder..

Edit the script with notepad

- Search for 'The download has expired'
- This should bring up

Error("The download has expired. Please contact us for the files.", $pCGI);

Make the changes you require within the " " and then save and upload.

Please make a backup of the file before editing.

Kind regards,

[simonwar]

So can i add html inside tags in this script?

Error("The download has expired. Please contact us for the files.", $pCGI);

becomes

Error("The download has expired. Please <a href="mailto:faileddownloads@esafetysigns.co.uk">contact us</a> for the files.", $pCGI);

I have never edited script before.... need some help.

Thanks, simon.

[pharry]

If the customer has waited until the download has expired, how do you send them the files? I've run into this, and the file is 43 meg, so I don't want to send it attached to an email.

[leehack]

Burn onto CD possibly? Provide a link to download off a private area off your site?

[pharry]

Both are those are options - but I'm hoping for a solution through Actinic.

[Bruce]

If you change the message to something like 'The download has expired. Please contact us with your order number for the files.'.

You can then open the particular order and go to the mail tab and you should find the option 'Resend Digital Download Link'. This you can send to the customer and they should be able to download the file.

Kind regards,

[simonwar]

Thanks all.

What I will probably do is say

'We apologise, but the download has expired. However, we will gladly resend it to you. Please forward your order confirmation e-mail to faileddownloads@esafetysigns.co.uk and we will resend it. Please note for security reasons, we will ONLY mail resend's to the orginal e-mail address supplied at the time of the orginal purchase. '

Pros.... cons anyone ?

Also, can anyone advise me on my script editing, as above ?

Simon.

[Kiran]

Hi Simon,

I'll leave it to the other members of the community to reply to the pro and cons question. Regarding the changing of the text if you want to know which script you need to edit to change it, then its nph-download.pl. Open the file with any text editor and do a search for "The download has expired. Please contact us for the files." that's the bit you need.

Hope this helps
Kind regards