Actinic v5 Checkout & Remove button problems

[matt.c]

We have a client that is using v5 and I'm trying to troubleshoot some problems I think are related to changes made to the templates.

The most immediate one is that there isn't a button for checking out on the shopping cart page. We attempted to move the NETQUOTEVARs from the confirmation page (reached by the Edit button in the cart or by simply adding a product to the cart) with no success. There could have been a problem with the pasting of the NETQUOTEVARs, but I'd like to confirm that this should work on the cart page.

<INPUT TYPE=SUBMIT VALUE="NETQUOTEVAR:CONFIRMLABEL" NAME=ACTION>
<INPUT TYPE=SUBMIT VALUE="NETQUOTEVAR:BUYNOWLABEL" NAME=ACTION>
<INPUT TYPE=SUBMIT VALUE="NETQUOTEVAR:CANCELLABEL" NAME=ACTION>

The other is that the Remove button in the shopping cart does not function properly. When the Remove button is clicked, it directs to a page that contains what appears to be a script file. the text starts out with

#!NETQUOTEVAR:PERLPATH #?use CGI::Carp qw(fatalsToBrowser); # # Make sure "." is included in the @INC directory list so we can find our packages # my $bFound = 0; my $sDir; foreach $sDir (@INC) { if ($sDir eq ".")

and then continues for quite some time. When the cart is viewed after this, the product that should have been removed is still there.

There is another problem we've run into I'm certain is not related to templates. It seems that Actinic is not able to send emails out, and we've tried everything we can think of to configure the Network settings correctly to get this functioning, but nothing has worked. Are there any known problems with v5 that prevent the sending of confirmation emails to buyers and the site administrator?

Another, somewhat unrelated questions is this: one of the techniques I usually use to troubleshoot template problems is to look at a pristine template and compare how things are done there. Unfortunately, we no longer have Actinic v5, as we've upgraded to v7. Would it be possible for me to get a copy of completely untouched templates for v5?

[Mike Hughes]

Old versions are here: http://support.actinic.com/versions/

Mike

[pinbrook]

Unfortunately, we no longer have Actinic v5,

assuming you still have the Cd install V5 as a 30 day trial

There is another problem we've run into I'm certain is not related to templates. It seems that Actinic is not able to send emails out, and we've tried everything we can think of to configure the Network settings correctly to get this functioning, but nothing has worked. Are there any known problems with v5 that prevent the sending of confirmation emails to buyers and the site administrator?

no none it works the same as v6,7,8

[matt.c]

Thanks for the responses, I've successfully installed v5 with the trial. But I'm still confused about the cart page, I don't see any indication of a check out button anywhere. I noticed when I previewed the site that there was a simple checkout link in the header. To add this to the cart page, do I just need to put a link to a script on the page?

---edit---

I'm duplicated the situation, we're using a dedicated server for many of our clients, and it seems like I'm unable to send email through the SMTP server. The error Actinic gives me isn't correct, but the error message from the SMTP itself says this:

Mail server messages:

220 Welcome to HC Ver. 1.2 smtp Server ESMTP

Hostname "d7180.xxxxxxx.net"
250 Welcome to HC Ver. 1.2 smtp Server

250 ok

553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

Failed 4 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

(x's substituted for security)

I'm certain this isn't an Actinic problem now, but can anyone recommend where I should look to solve this problem? I haven't changed any settings besides the theme & the network settings, so maybe I need to configure an email account somewhere?

[matt.c]

I had our client run the Network Settings test, and they're receiving a different error message. This is the important one, the one that we need to troubleshoot and figure out where it's coming from:

500 Unauthorized relay msg rejected

Considering the variety of responses I found via a search of the internet on this error message, I'm going to guess that this isn't enough information to troubleshoot. I've verified that the email clients used by our client are using the same SMTP server, so my first guess is that it's an authentication error. But, I don't see anywhere to allow authentication in the Av5 Network Settings. Is this possible? Also, where is the email address that the test emails are sent to configured in Av5? I checked through the Help files, and didn't find anything.

[pinbrook]

ah no I've had another thought....

I think authentication was only added to actinic in V6. (Sorry for my previous incorrect reply.) I'm working from memory as I don't have any v5 sites left anymore. Go to Network settings, if there are no boxes there for username/password under email settings, then authenication is not there in V5

you could try using localhost as SMTP server, or there is a sendmail patch that you could consider.

otherwise do a search on SMTP within the v6 forum for other ideas

[matt.c]

Is there a chance someone could give me a hint about where to look for the sendmail patch?

[matt.c]

Actually, putting 'localhost' in the SMTP server solved the email problem, but the 'Remove' button in the shopping cart does not work, it looks like the cgi file is being placed in the content instead of executing. Would it be reasonable for this to happen if permissions were incorrectly set on the cgi file?

[Bruce]

Matt,

Can you post the code you have for the remove button please.

Kind regards,

[matt.c]

I don't know where the code is coming from. The Act_ShoppingCart.html template only has the following NETQUOTEVARs in it:

NETQUOTEVAR:REFPAGE
NETQUOTEVAR:PAGE
NETQUOTEVAR:BODY

[Bruce]

You need to look in Act_OrderDetail.html

Kind regards,

[matt.c]

I'm still not sure where the Remove button is coming from, so I'm attaching the Act_OrderDetail.html file so you can look at it.

I just thought, maybe the generated code might give you an idea:

<td align="center">
  <input value="Edit" name="0" type="submit">
</td>
<td align="center">
  <input value="Remove" name="0" type="submit">
</td>
<td colspan="2" align="center">
  <input value="Remove All" name="EMPTYCART" type="submit">
</td>

The "Remove All" & "Edit" buttons work fine, but the "Remove" button does not.

[Kiran]

Hi Matt

It looks like the shopping cart page might be being generated by a perl script called ShoppingCart.pl . There is a original copy of this file in C:\Program Files\Actinic ecommerce v5\Original, would it be possible for you replace the one found in the Site1 folder with the original then update your site and see if that make a difference.

Kind regards