Orders Duplicated on v6

[Doug2]

For some reason we are getting orders duplicated, triplicated and so on. There was one on Friday that came through 8 times? Each copy of an order has the same invoice/order number. In the past, this has usually been caused by customer error but it is now happening to almost all orders placed. Whilst we can recognise this and delete the duplicate copies, it is confusing to customers who get multiple order-confirmation messages as well.

Can anyone suggest why this may be occurring?

As a secondary issue, we have a copy of each order sent to another computer and for some reason, a large proportion of orders are not being copied to this second computer.

Again, any suggestions appreciated

Tx

Doug

[Mike Hughes]

Assuming the order numbers are sequential, then this could be down to the customer clicking several times (or going back and trying again) because the server isn't responding. I would try talking to a customer this has happened to and also trying myself to see if there are any obvious problems with the checkout phase.

Mike

[Doug2]

Mike _ I've just looked into this more and it appears that it is only the computer that receives the copies (mine) which is getting the duplicates. The main computer which actually downloads the orders, isn't experiencing the same thing.

Doug

[pinbrook]

Ok so its the emails that are duplicatin, not the actual download of the order.

This will be something in your email client then and not actinic related

[Mike Hughes]

I agree. I sometimes get duplicate emails (not just actinic) when my hosts email servers are having problems. This only happens very occasionally and usually just has the single extra copy of emails so it might be an idea to talk to your host (or email provider if different) and see if they know what might be causing the problem.

Mike