General script error when purchasing a product

[ollieowl]

When customers add a product to the cart they are greeted with

A General Script Error Occurred

--------------------------------------------------------------------------------
Error: Bad input. The data length actually read (0) does not match the length specified 91


Nothing is added to the cart. Any ideas on how to resolve?

MTIA

[NormanRouxel]

As always, an URL would help so we can see what's happening.

[ollieowl]

Sorry

www.bikerparadise.com

[Mark H]

it's working OK for me on IE7. Nice site BTW

[simon-h]

hi, not working for me, i'm getting the same error as you've mentioned, ie7, win xp, have norton on this pc as well..

S

[acompton]

I get the error too. (IE7, XPSP2)

Have look in the error.err file in the acatalog directory on your website - see if that sheds any light.

[Mark H]

Now it doesn't work for me (adding or removing items) - did you do anything to the site between 9.20am and 10.20am?

[ollieowl]

- did you do anything to the site between 9.20am and 10.20am?

No, nothing.

[NormanRouxel]

Try running the Test in Advanced / Network Setup and report the results.

Also did you site use to work? If so, ask your server people if they changed anything about the time you started getting errors.

[ollieowl]

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -

[ollieowl]

Bizarre! Thought I'd give it another go and order something - and it has added it to the cart ok Well that appears to be ok then.

Thanks for your help. Will be back if anything else cracks

[Mark H]

Yep - working again for me

[ollieowl]

Problem is back

[Mark H]

This really sounds like a problem with your hosts/hosting package - are they recognised as being good for hosting Actinic shops?

[ollieowl]

an error occured while merging files on the remote site. Diff file checksum error (calculated 19697278 expected 1969271). Please refresh your website. If the problem persists etc etc