Shipping Functionality

[asprott]

Hi all,

I'm moving on to shipping part of our site and have run into a problem.

We will ship to the UK, Rep of Ireland and the Channel Islands. I have set up the relevant zones in the Business Settings. However, due to the high expense of any zones outside mainland UK, we intend to quote shipping costs on an order by order basis for all other zones.

Here's the problem: Catalog prevents a customner proceeding with an order to a shipping destination that doesn't have shipping costs defined in the Business Settings. As we will be processing payment offline we would like to allow our customers to complete their order online and we can then contact them with a quote for shipping, whereupon they can decide to proceed or not.

If thsis isn't clear, give me a shout.

Regards

Andrew

[cdicken]

All you need to do is not set up the countries in 'Business Settings | Shipping and Handling' and then in the area that says 'If Shipping Band Not Defined', set a default charge of '£0.00'.

You can then go to 'Design | Text' and search for the words 'Standard Shipping'. This is the phrase that is used to describe the 'default' shipping charge. You can change this to say something like 'I will be in touch to discuss shipping charges' or something.

[asprott]

Originally posted by cdicken
set a default charge of '£0.00'

Thanks for the reply Chris.

I get the idea, but unfortunately Actinic will not allow you to set a default charge of £0.00, the minimum being £0.01.

Any thoughts?

Regards

Andrew

[cdicken]

Hmmm. I would take 10 mins to create a zone that contains all your other countries. Then create a single class within that zone called 'I will be in contact ....' which charges £0.00.

[asprott]

Thanks for the reply Chris, that seems to have done the job.

One small query, in the field on the checkout page "Class of Service" the class is listed (as you'd expect) and the cost relating to that class is also listed. Is there anyway I can manipulate what is displayed there e.g. keep the name of the class and remove the cost.

Cheers

Andrew

[asprott]

Originally posted by cdicken
Hmmm. I would take 10 mins to create a zone that contains all your other countries. Then create a single class within that zone called 'I will be in contact ....' which charges £0.00.

Hi Chris, in addition to my previous post, I have come across other problems. I created another "Location" which was called "UK Islands and Highlands" and encompassed the Scottish highlands and Islands, English Islands and Northern Ireland.

However when it comes to the receipt, it list this ("UK Islands and Highlands") as the country (which isn't much use). It also does this with the order reports (e.g invoices). This is all ok if we are sending the delivery to the Repulbic of Ireland which has it's own location set up. Any thoughts?

A slight digression, but this all came to light whilst processing some dummy orders on my standalone demo, I seem unable to print "Oustanding Invoices". I have followed the sample process in the "Getting started Guide".

Regards

Andrew

[cdicken]

With regards to the first point, all I can suggest is creating separate countries for 'UK - Scottish Highlands', 'UK - Isle of Man', 'UK - Northern Ireland' etc. The 'UK' prefix will keep them all together on the drop-down list and look quite good on the invoice etc.

With regards to your outstanding invoice problem, an invoice will only be printed for an order once all the payments are marked as received and all the order lines are marked as shipped.

[asprott]

Thanks for your help Chris.

Cheers

Andrew