I am from an ISP that has a client running this ecommerce software. We run cPanel servers, with configservers.net's active firewall and brute force protection.
My client is running into an issue when an order is submitted, it delays for up to 5 minutes before showing the receipt screen. However, when I shut the firewall off it processes instantly.
My question is, what is the software doing when the order is submitted. Does it communicate back to his client PC to update something? Are there any other ports it needs to communicate over other than standard 21 80 443? Is there a config file I can tweak in this software? Any help is appreciated.
My client is running into an issue when an order is submitted, it delays for up to 5 minutes before showing the receipt screen. However, when I shut the firewall off it processes instantly.
My question is, what is the software doing when the order is submitted. Does it communicate back to his client PC to update something? Are there any other ports it needs to communicate over other than standard 21 80 443? Is there a config file I can tweak in this software? Any help is appreciated.
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