Orders Not downloading

[stew46]

Actinic V7
We have just changed hosts and thought we had the site up and running ok. I have placed orders through both chq with order and c/card with no problems.
However I have received email confirmations that an order has been placed but when I go to download Actinic says no orders to download.
Help !!!

[wjcampbe]

Is the old host switched off, wiped off all files and redirected to the new host? Could the order notifications be coming from that site?

When you ftp to the new site, do you see any .ord files in the acatalog folder?

If you do, make a copy of these (you can't open them or do anything else with them, Actinic has to read them from the website, but at least you can copy them back to the website once you find out and resolve the problem).

[jont]

May be worth incrementing the script id and refreshing the site again.