Hi all
Can anyone help me with this?
- A customer has ordered 2 x product A at a cost of £25 each = £50
- We only have 1 of product A in stock, but have a very similar product B in stock that (after checking with the customer) can be substituted.
- Product B is £22, so there is a difference of £3 that needs refunding.
1) How do i reduce the qty of Product A
2) How do i add Product B to the order/invoice
3) How do i show a refund amount on the invoice for the difference £3
4) I have also agreed to refund the shipping cost £4 as a good will gesture - how do i show this on the invoice?
I know how to make an adjustment, but not how to add a product to an order that was not originally ordered.
Can this be done in Actinic catalog?
T.I.A for all advice and suggestions.
Thanks
Can anyone help me with this?
- A customer has ordered 2 x product A at a cost of £25 each = £50
- We only have 1 of product A in stock, but have a very similar product B in stock that (after checking with the customer) can be substituted.
- Product B is £22, so there is a difference of £3 that needs refunding.
1) How do i reduce the qty of Product A
2) How do i add Product B to the order/invoice
3) How do i show a refund amount on the invoice for the difference £3
4) I have also agreed to refund the shipping cost £4 as a good will gesture - how do i show this on the invoice?
I know how to make an adjustment, but not how to add a product to an order that was not originally ordered.
Can this be done in Actinic catalog?
T.I.A for all advice and suggestions.
Thanks
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