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    Missing line breaks from custom email templates.

    Hi

    We have recentely created some custom email templates but line breaks are not appearing in the subsequent emails that use them. For instance, a template that looks like this:

    Dear NETQUOTEVAR:CUSTOMER_NAME

    Many thanks for placing your order with us.

    Your order will be despatched on the next working day.
    looks like this:

    Dear D M Smith Many thanks for placing your order with us. Your order will be despatched on the next working day.
    likewise, the signature in the template looks like this:

    www.kjbeckett.com

    Customer Services Telephone NETQUOTEVAR:SENDER_PHONE
    (Monday - Friday 0900 - 1800 GMT)

    Email: NETQUOTEVAR:SENDER_EMAIL
    but in the mail that uses the template it looks like this:

    www.kjbeckett.com Customer Services Telephone 0800 093 6495 (Monday - Friday 0900 - 1800 GMT) Email: exampleemail@sampleemail.com
    Has anyone come accross this issue before?

    Paul
    KJ Beckett
    Men's Clothing & Accessories
    Cufflinks, Underwear, Ties, Grooming Products
    Bath, England
    Fast delivery to UK, USA and worldwide.
    Men's Fashion Blog

    #2
    Hi Paul

    Could this be the problem:

    http://community.actinic.com/showthread.php?t=16457

    Aquazuro - designer stainless steel accessories

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