Customer did not complete Paypal - can I resubmit it?

[Kentish Towns]

Hi
I have a customer who went through the ordering process on our site but then did not complete the paymeny on PayPal, can he resubmit the order in some way, or would it be better to redo the order completely?

www.edenbridgetown.com/acatalog

Many thanks

Dan

[leehack]

If the internet fairies were guarding him through the process and pressed the 'save' button for him, then yes, otherwise no, he will need to do it again. It should have kept his address details though.

[Mike Hughes]

If he hasn't waited too long, he might find the cart still has his items in it.

I would usually just take the card details over the phone and submit the payment manually. You should have the order details under the psp-pending tab.

If he doesn't want to do that then yes, it's case of starting all over again.

Mike

[los_design]

If the internet fairies were guarding him through the process and pressed the 'save' button for him, then yes, otherwise no, he will need to do it again. It should have kept his address details though.

PMSL....

[Donna Kempster]

alternatively he can send you an instant payment quoting his order number and you can tie the two up? D