question about receipt page with worldpay

[Great Teacake]

Hi - on our site (using Actinic catalog 6.14) - after the payment has been made using Worldpay, visitors are asked to click for a receipt. If they don't click for a receipt they and I do not receive an email from Actinic with details of the order. This is a pain!

Is there any way to make Actinic automatically email both me and the buyer? (and not rely on them clicking to see the receipt page)

Thx!

[fergusw]

until the customer returns to the Actinic receipt page the Actinic website has no way of knowing if the payment transaction is a success or not. This is known as the callback from the payment provider.
Without a successful callback the Actinic website has to assume the payment was not a success, hence it does not complete the order and send out an email.

Use the Worldpay payment email confirmation and check in your "Payment Service Provider" tab for those orders that fall under this situation.

[Mike Hughes]

Fergus is correct. The way Actinic works now relies on the customer returning to the receipt page to trigger the email. In my experience this leads to 10-20% of customers not getting any email confirmation.

It doesn't have to be like this though, as Actinic also gets a separate payment callback which it uses to create the .ocx payment files. For me, this has always been 100% reliable.

A request for actinic to use a more reliable email trigger has been added to the wishlist request items.

Mike

[Great Teacake]

So olderscot do you mean you have a solution already (and if so how do i do it?) - or are you saying it's a request for newer versions of Actinic?

I'm referring to this 'callback' thing you say works for you - would be great to have some sort of fix or workaround!!

[Mike Hughes]

Fixing this needs work by actinic. I don't know of any workaround.

Mike