order details passed to paypal

[feemish]

Hi all,

I've checked the forum but cant find an answer to this particular problem.

I am set up with paypal as my sole psp ... actinic 7.0.6

everything is basically working ok... i get confirmation emails, and lots of orders.. etc.

The bug is that actinic doesnt pass on all the customer details to paypal.

Now i know it doesnt pass the actual order details... just the order number. Thats ok.

..and most of the customers address is passed to paypal ok.

But not all the details.

The customer fills out his phone number and email address in actinic, but when you get passed to the paypal page, these details are not included. So the customer has to enter them again..
Also the first name... and the county are missing from the address passed to paypal.

Not a big problem, i know, but still, i'm sure its a bit annoying for the customer to enter these details twice.
The paypal process is a bit 'lumpy' anyway, so it'd be nice to make it as least painful as possible.

I think these details are passed using NETQUOTEVAR:OCC_Values
but i cant find out how to edit these values so that paypal enters them into the correct field on its page...

Any clues greatly appreciated.

http://www.arka-shop.co.uk

[feemish]

woooah...

the silence...

Have i said something wrong... is it the dreaded 'p*ypal' word ?

Someone point me in the right direction please..

http://www.arka-shop.co.uk

[Bruce]

Mark,

Hi there, Apologies for this one not having a response as yet. The order details are all that is passed to PayPal from Actinic, when using normal PayPal. If you upgrade to v8 and use PayPal Pro, then these details will all be passed across.

Kind regards,

[feemish]

Hi Bruce,

Thanks for the reply, but thats not right.

I'm on standard Paypal. Actinic 7.0.3.

Check it out for yourself;
http://www.arka-shop.co.uk

At paypal click pay with credit card.

The form on the first paypal page is partially populated with details from actinic !

This is good, but some are missing... email... phone number comes through partially, country.

But most of the address is there and correct.

So if some of it is... surely all of it can be.. no?

Best Regards,
Mark

[feemish]

Having all the paypal fields fill by actinic would make the checkout process so much nicer.... and seeing as most of the fileds are being populated by info from actinic, i cant see a reason why it cant be tweaked to populate all the fileds.

I'm hunting around for this, but cant find the solution.

Mark

[Bruce]

Hi Mark,

Have you seen this thread http://community.actinic.com/showthread.php?t=34880? Check post #8.

Kind regards,

[feemish]

Hi Bruce,

Thanks for that, but i have seen it, tried it, and it doesnt help me.
That thread is about paypal express info.. going to actinic.

If someone would make a test purchase at my site.. they'll see what i mean.

Actinic is sending paypal most of the address details, and the paypal form is being correctly populated, with most details, from actinic.

Despite what you said earlier.

The order details are all that is passed to PayPal from Actinic, when using normal PayPal.

I'm using normal paypal... this just isnt true.

What i need to know is which file or process is sending the address and order details to Paypal so i can edit it to include the variables that are missing... email, phone etc...

Best Regards,
Mark

http://www.arka-shop.co.uk

[feemish]

apologies for bumping this thread...
but does anyone have a clue for me?
Mark

http://www.arka-shop.co.uk

[RuralWeb]

If you get no relpies it usually indicates that you are not going to get any info - bumping will not help you

[Rollerboy]

Hi all,

Newbie here. I'm having exactly this problem Feemish.. Have you discovered how or where the details are passed to paypal from actinic yet? As you say, seeing as some of the address details are passed to Paypal, it must be possible to pass on the rest.. It would make the paypal process less tedious for our customers for sure. Paypal is accounting for almost half our orders at the moment, so i'd like to smooth this process out as well.

Martin

[TraceyG]

Hi Mark,

I've been doing some tests regarding this and on your site, I had everything passed across except the phone number and the email address. According to our development team, the email address is not a field we pass because it was not specified in the integration document we got from Paypal and it is not a requirement to validate the payment. I can add it to the wishlist to pass this value across.

I'm investigating with the development why the telephone number isn't passed across.

[feemish]

Hi Tracey,

Thanks for looking into this for me.

What file or process passes the information to paypal?
Can this be edited to include the variables 'phone number' and 'email address'?

Thanks again,

Oh and RuralWeb, thanks for your comments as well... very helpful.

http://www.arka-shop.co.uk

[TraceyG]

Hi Mike,

We use a perl script to get the information that is transferred to Paypal. We have contacted them to find out if we can have that information passed across or if Paypal actually need it so that maybe we can remove the fields from their page.

I'll post back as soon as we get an answer.

[TraceyG]

Hi,

Just to let you know that we are still speaking to Paypal about this. The main problem with the phone number is that Paypal seem to deal with US phone numbers only and because of the way they split them up UK numbers don't get passed through. We have had various solutions from them but I haven't got them working fully yet - it depends on how a customer enters the phone number (ie with spaces or without).

We have, however, got it to pass across the email address and to do this you need to go to your site folder and within the CommonOCC folder open the 'OCCPayPalTemplate.pl' in a text editor such as notepad. Search for:

AddPostValues ('&', 'night_phone_c', $nPart2, $OPTION, $REDIRECT);

and add the following on a new line after this one:

AddPostValues ('&', 'email', $::InvoiceContact{EMAIL}, $OPTION, $NOENCODE);

Close and save the file and update the site.

I'll post back with the solution for the phone number as soon as I have it working correctly.

[feemish]

Hi Tracey,

Thanks for that !!

Every tweak helps make the process a bit smoother.

http://www.arka-shop.co.uk