WorldPay problems

[ComicDomain]

Over the weekend WorldPay have upgraded their payment processing application - since the upgrade we're able to download orders, but instead of stating payment method 'Worldpay' within the orders window, it's now saying 'credit card details to be sent seperately'

It looks like payment has gone through but only on a handful of orders.

Has anyone else who uses Worldpay with their Actinic software having this problem and anyone succesfully fixed it?

[ComicDomain]

Also since the Worldpay update - each order as we retrieve it comes up with a pop-up window stating "The Payment Service Provider Authorisation downloaded for order number, '****', had an invalid signature"

Is this something that needs to be changed within Actinic or to be chased up with Worldpay?

[ComicDomain]

With the above message, when I click on 'ok' I also receive this message:

"An error occurred while reading a Payment Service Provider Authorisation. The file may have been corrupted in transfer from the server. Abort will cancel the download operation and leave the unprocessed PSP files on the web. Retry will try to transfer the file again. If you choose to ignore this error, the PSP file will be lost. If you ignore this error, the associated order DC08NB50003319, will be modified to have a payment method of "Send Credit Card Details Separately" and a status of "Waiting for CC Details."

Try downloading it again?"


It seems to me that Actinic doesnt like the new Worldpay upgrade - does anyone know if this can be easily fixed?

Anyone else having the same problems?

[sandras-online]

exactly the same issue we are having. I have logges support queries with both Actinic and Worldpay so hopefully will get a response on Monday. If we fix it we will post the fix that worked for Us on here.
We are just clicking "Ignore", checking on Worldpay that the payment has been processed then manually changing the payment status to Worldpay and entering the payment value against credit or debit card. This changes your order to "Full payment received" and you can carry on as normal.

[ComicDomain]

Hi Thanks for the reply - as horrible as it sounds, it nice to have someone in the same boat as us.

Thanks for the advice, thats exactly what we've been doing, it's long winded and not ideal but it gets the job done - hopefully we'll all have an answer soon.

[pinbrook]

you may find this thread useful as it discusses the same upgrade issues

http://community.actinic.com/showthread.php?t=34756

best to keep stuff in one thread for better clarity