Hi Actinic
We have at least two customer sites that are showing the following error message in the error.err logfile:
"Internal Errors = The site configuration has been updated by the shop operator while you are checking out. Please navigate back to the product pages by pressing the Browser Back button and try again or contact the site owner. "
The text of the error message implies that the shopper is seeing this error message during the checkout and it may mean that some sales are being lost. (The sites are not being updated at the time the error is logged)
The error message is occuring about 2 or 3 times every day and I think it has started since the sites in question were upgraded to 6.1.3
The two sites in question are: www.accessorystore.co.uk and www.furnituretoday.co.uk
Any ideas please?
Regards
Nick
We have at least two customer sites that are showing the following error message in the error.err logfile:
"Internal Errors = The site configuration has been updated by the shop operator while you are checking out. Please navigate back to the product pages by pressing the Browser Back button and try again or contact the site owner. "
The text of the error message implies that the shopper is seeing this error message during the checkout and it may mean that some sales are being lost. (The sites are not being updated at the time the error is logged)
The error message is occuring about 2 or 3 times every day and I think it has started since the sites in question were upgraded to 6.1.3
The two sites in question are: www.accessorystore.co.uk and www.furnituretoday.co.uk
Any ideas please?
Regards
Nick
Comment