There's been a change in the law recently for our website which means we now have to confirm details that customers submit. Our Terms and Conditions do state this, and I've made changes to the front page etc showing the information.
The problem I have, is that customers are just ignoring this - if they don't supply the confirmation we have to cancel the order, and of course our payment providor still charges us for the order.
I would like either
1) To have another tick box that says "I confirm that my precscription is in date and will be made available, I also accept a 10% stocking fee if a refund is requested becasue of prescription irregularities"
2) Change the "I have read the terms and conditions" to add the above comment.
I've searched through the business settings, and can't see anything - I've not looked too hard at the templates as yet, just wondering if there is a simple way to do this.
The problem I have, is that customers are just ignoring this - if they don't supply the confirmation we have to cancel the order, and of course our payment providor still charges us for the order.
I would like either
1) To have another tick box that says "I confirm that my precscription is in date and will be made available, I also accept a 10% stocking fee if a refund is requested becasue of prescription irregularities"
2) Change the "I have read the terms and conditions" to add the above comment.
I've searched through the business settings, and can't see anything - I've not looked too hard at the templates as yet, just wondering if there is a simple way to do this.
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