Cookies problem

[Admin]

Please help,

We are running Actinic Catalog V6.1. When customers try to place an order on the website they get the following error.

This shopping application requires permission to use cookies on your machine, but this has been denied.

This can be for several different reasons, but they are all under your control:

- you may have disallowed cookies altogether in your browser

- you may have the privacy policy in your browser or internet security software/firewall set to a level that stops cookies from being used by this shopping site

Cookies in this shopping application are used to keep track of your cart contents, remember names and addresses when you ask for them to be remembered and, when relevant, keep you logged on.

Cookies are not used in any way that abuses your privacy or security.

Please change your settings to allow cookies either in your browser or firewall. If you choose not to, I'm afraid that we cannot complete your request.

Please help. How can I solve it?

Thank you.

[murf]

You cant do anything.....!!!

This is a local browser issue which you cant change. Your potential customers are the only ones who can alter the settings in their browser, so that the message is not displayed and they can shop normally.

mike

[cdicken]

Could you also check whether you are viewing your store through a frame-set. Check whether the domain of the page in the 'Address' bar is different from domain in the 'CGi-BIN URL' of your store. If it is, then IE6 will block the cookie from being set.

You will need to remove the frame to fix the problem.

[cdicken]

Could you also check whether you are viewing your store through a frame-set. Check whether the domain of the page in the 'Address' bar is different from domain in the 'CGi-BIN URL' of your store. If it is, then IE6 will block the cookie from being set.

You will need to remove the frame to fix the problem.