Handling a Credited Order .....

[simonwar]

Hi,

I credited a client recently but don't know what to do with the order status in Actinic.

I indicated in the order Payments history that i credited the customer but now the order is sitting at 'Pending'.

I want the order to go to 'Completed' - 'Refunded' or something like that?

How do i do this?

Thanks, Simon.

[Mike Hughes]

View payments > new payment > 'Return'

Mike

[simonwar]

Hi Mike,

When I add a "New Entry" in payments, I get the following options

Status
PSP-Pending
Recived
Rejected
Error (PSP)
Pre-authorized (PSP)
Waiting for CC details
Pending
Write-off payment
Test Mode
Payment Sent

Transaction
Credit card debit
Credit card credit
Debit card debit
Debit card credit
Wallet card debit
Wallet card credit
Cheque received
Cheque sent
Cash received
Cash sent
Authorixed
Pending

Which one ?

Thanks, Simon.

[Mike Hughes]

If you want to be exact then you can specify the transaction you want to show. ie whichever method you used to credit the client.

Otherwise, just do what I said above. Hit the return button and Actinic will automatically create the credit needed to balance the account based on the original payment method.

Mike

[simonwar]

Thats what i did originally before i posted this thread, however the order is still showing as PENDING in my Pending Listing and I want it ot move to my Completed List as Completed?

[TraceyHand]

have you cancelled the orderline(s)?
Presumably, you've unshipped them but did you also cancel them too?

what is the payment status showing as?

[simonwar]

Thats the ticket.
I hadn't cancelled the lines.

Thanks, Simon.

[Mike Hughes]

Sorry, must have misread the original post.

Mike