Missing .fil files and broken links

[mcullen]

The search facility and certain links on my website don't work and create the following page errors;

Error: Error opening the index "../public_html/acatalog/oldprod.fil". No such file or directory. The web site is probably being updated. Please wait a few minutes and try again. If the problem persists, contact us.

I get similar page errors referring to the oldtext.fil too.

I can upload to the site fine and orders can be successfully downloaded.

I have FTP'd to the site and cannot see any trace of the oldtext and oldprod.fil files.

Does anyone know why these errors are happening but that I have a site that can still take orders? How do I get rid of these page errors please?

nb. Hotchilli have moved the site to a new server so is it possible they have not transferred it or set permissions correctly (again)?

Thanks

[jont]

Increasing the script ID under the network settings is a good starter for 10 then purge and refresh the site. Swapping servers is never straightforward no matter what the hosts will have you believe

[mcullen]

Thanks Jont

I have put the script ID up to 3. On the Purge & Refresh, should I tick both options to delete Perl files plus cat & fil files?

[Darren B]

dont delete perl files yet, as this will overwrite any mods you have done to the scripts. try it without it should be good

[mcullen]

Fantastic, this seems to have worked okay.

Even though there have been no changes to the site, do I need to send my customer another snapshot as they download the orders?

Thanks

[jont]

Getting them to change just the ID may work but probably safest to snapshot ... you just never know with Actinic!