skipping the home (brochure) page

[rmladden]

Originally posted by jxm28788
so if you add a product it automatically jumps back to the home page from the cart?

and if you go to the checkout then press 'back' that works as well?

was it a blue site or an orange site?

It went back to the page with the product.

Back worked.

It is Orange.


Bob Ladden

[jxm28788]

huh, that's strange. maybe it's some sort of caching problem...? I've deleted my temporary files and refreshed the page but it makes no difference.

[rmladden]

Do you have a security program on your computer that blocks the referrer information?

Bob Ladden

[harlequin]

try this

in your c://program files>actinic ecom>version x>sites>your site folder> you will see a folder called Site HTML

go into and delete everything in it..

in Actinic go to Web>Refresh Website and see if it still looks for acatalog after cart...

we have found before that for some reason some files dont get uploaded even though they blatantly should be unless you manually delete all the files in the site html folder, this then generates a whole new bunch of html files and its a clean refresh then....

this is particualarly the case if you have customised your templates a lot.

it may not help though, but just might....

steve q.

ps. Im not one to chase after business on the forum but I'm thinking of offering simple spare webspace that you or any actinic user can upload to and test all you like without risking your live site.

It takes me an hour to setup an actinic webspace on our servers, with shared ssl, and prepare you an import for your network settings, all running, tested, and visable to the whole web.

you could upload to my server and test whenever it suits you....you probably would get harlequin support with actinic queries as well...especially if something is broke....
oh yeah, you would have to agree not to trade under the test url as all my full paying customers would go loopy...ha.

price say £50+vat per year

is anyone interested ??

[jxm28788]

funnily enough I was just checking that.

I switched zonealarm off and it worked, so that will be the well known problem of it going to the wrong place.

that explains why yours works (it's going back to where it came from) and mine didn't (zonealarm block the variable so it goes back to a default location). just got to find out where that default location is set...

[rmladden]

I just tested with my site. The default location seems to be the last page it was at when the referrer information was last allowed to be passed. It must be in the cookie.

All that sweating for nothing.

Bob Ladden

[jxm28788]

but when I switched zonealarm back on and tried again it still tries to go back to acatalog.

and no the deleting site html didn't work...

and don't actinic have a test server already?

[rmladden]

Did you put something in the cart while zone alarm was turned off?

[harlequin]

aye it works for me, well done

did you do the graphics and all the template stuff yourself in the end?

not only have you got your site into the root directory <jealous smiley> but you seem to have gotton exactly what you want with the navigation etc...

sorry, cant open actinic at the moment to test where your baseurl is coming from but im sure some bright wag will post up here and cure that last issue for you..apart from that its really neat...

dont think you are just allowed to use the actinic test server if there is such a thing....its just a thought my offer really, quite often people only have their 1 and only webspace to upload to so its not only worrying to test on your live site, i think it puts a lot of people off upgrading/customising/playing around with actinic....

steve

[jxm28788]

AHA!

just closed down all my IE and ran a clean up. restarted and hey presto everything works ok, zonealarm and all.

Don't know if it was the cookie or some other IE temp setting but it works now!

just hope that customers who have visited the old site don't get the same problem - luckily there haven't been many...

what a hassle. and look at the time - it's hardly worth going to bed now, it'll be time to get up soon... ho hum.

thanks for your help, I'm going to bed now before the wife reports me missing...

[jxm28788]

yes, i did it myself in the end. It was a bit of a learning experience but that's good for when I do phase 3, when I plan to jazz it up even more with some nice buttons and nicer boxes (not some I knocked up in MS paint...)

I'm pretty impressed with it, even if I do say so myself.

much better than that first effort.

Now we just have to see if the girlies like it.

[harlequin]

[rmladden]

Congratulations and good night!

I think I read here that the referrer thing will be fixed in 6.1.4.

[jxm28788]

Your problem is in e-clear and not Actinic. It is set to go to http://www.lowcarbgoodies.co.uk/acatalog/

Now that I'm awake (just) I realise that I will need to get e-clear to change this as well... although luckily it's only the failure screen that redirects incorrectly, as the success screen somehow goes to the correct receipt page, which then goes back to the root homepage...

[Jan]

one of 'the girlies' says that you should sort out your broken links in the top 5 products section.

Regards,