Upload problems

[electroh]

Version 6.1.5.0.0.0EGRA

I was updating the site when the the transfer halted at A00021.cat then timed out. The web site stopped functioning and on investigation I found that the permissions to acatalog and cgi-bin had been changed to 555 (Unix host). I have reset these to 777 and 775 and now the website is running, but I still can't upload.

I have found that all files larger than 1456 bytes time out using ftp (I have tried 3 different ftp clients from 2 different sites with actinic and standard text files). My ISP says there is nothing wrong at their end.

Strangely A000.cat is exactly 1456 bytes, is this a coincidence or the cause? A00021.cat is the next file larger than this in the upload sequence, so the transfer sticks at this point.

Baffled??

[NormanRouxel]

Sounds like Comms or router problems.

Try using a different internet connection (use dial-up if you have a modem, take PC to somewhere with a different one, string network cable to next door, etc).

Also, if you've another PC at this location try your upload tests from that.

[electroh]

Thanks for the quick reply.
I have just tried using dial up with the same results. A000.cat gets uploaded but it now times out at A00013.cat which shows as 0 size on the host.

[Mike Hughes]

Try ticking the 'pasive ftp' box (or if already ticked, try unticking it).

Mike

[electroh]

Yup, tried both of these settings

[Mike Hughes]

The I can only suggest some areas to investigate.

1. Give your web hosts a good kicking and tell them to stop mucking about. Permissions don't change all by themselves which means they have updated stuff and made a balls up somewhere.

2. The kind of thing that can break ftp include:

a - Changing the default upload mode so that files can no longer be uploaded in ASCII.

b - changing the file ownership so that Actinic no longer has ownership / permisson to alter it's files (probably not likely as you say this problem occurs with other ftp programs).

3. Try running a network test from Actinic and see if any failure messages appear.

Mike

[electroh]

Thanks for your suggestions Mike and Norman

I have come to the conclusion that there is something amiss at the ISP as I can upload the the site to a Webfusion VPS without any problems.

I've been kicking for a week, now its time to walk! Shame, I've been with them from the very early days of the Direct Connection, but hey, loyalty counts for nothing these days.