CGI-Scripts not working after server changes

[BrianCurtis]

Ive just been told by an Iomart rep that the sl000000pm file is corrupt and that's why it's not working?

I have lost patience but worse, I am losing sales.

Brian

[rmladden]

It's possible to get a 500 error if the Perl script is garbage.

[pinbrook]

I think you have to bite the bullet and do a refresh, it may take time but it won't loose you any more sales

[BrianCurtis]

Hi Jo,

I DID do a refresh, I decided it was the only way to be sure, infact I just tried it again. But it is during the final stage of the refresh, merging incremental updates on server, when I get the error message:

A server error occurred while attempting to merge server files. 500 - Internal Server Error

Imagine getting that after waiting hours for a digital download site (subartclub.com) to upload to bang your head against the screen at the end of it!!

How can it possibly be anything to do with what I'm doing!! it's so annoying and worse of all, it's still not fixed, it must be so easy to put right? Jeez!

Brian

[rmladden]

I would try deleting all the cgi files using CuteFTP. Then have Actinic generate all the scripts on your computer (advanced->generate scripts) and upload the scripts using CuteFTP.

Then I would find a new ISP.

[pinbrook]

Hi Brian

Sorry I saw in the thread where you said you were reluctant to do a refresh, and didn't see where you had done one....

Do you want a bit of server space to try an upload to an independant server.....I can send you an import file and you can do an upload to our Raq4.....no strings attached.

[BrianCurtis]

That would be very cool Jo, Thanks mate

Brian

[BrianCurtis]

Thanks to Jo tested the site elsewhere and of course, it workes fine. The question is, what do I do now? How can it be permissions on the CGI-BIN? I thought they were set OK?

I would be prepared to pass on the FTP details if someone to check out the permissions for me, just to make double sure.

Thanks

Brian

[garyhay]

Brian e-mail them direct and I will have a look

[BrianCurtis]

I'd just like to thank Jo, Gary and now Ben from Actinic in helping me try to get to the bottom of this issue.

I still have had NO contact from Iomart, it's impossible to get to someone on the phone and the site's are STILL not working.

Ben informed me that they actually flag the Pearl with a bit of code '-W' which doesn't really mean much me to me except that it probably explains why it 'seemed' to be working until you log in!

I am totally disgusted with this complete lack of support and the only thing they seem to have done consistently is skrew-up my sites. I am now looking for a more reliable host for my 10 domains and if I get any further with this, I'll report back.

I have told them though that I still want to see the sites up and running EXACTLY how they were before they migrated the servers and then I'm going.

Brian

[BrianCurtis]

At last, it seems to have been resolved but not without a very heated conversation!

It seems that on Iomart's servers there is a security setting on the FTP to not allow ASCII files to be uploaded so they default to Binary.

Sounds like it took a week to find the most obvious reason! Let's hope it all runs OK from here on in.

Thanks for your help everyone.

Brian

[Infolink]

The 500 error could be due to an htaccess file gone bad - Cobalt servers have a way of doing that if certain things are not ajusted correctly in the httpd.conf file for apache.

I'm surprised that you are still holding out with them, personally if they are such a bunch that they cant sort out something as simple as this then dump them!
It's only a permissions problem from the messages posted - this is pretty basic stuff.

Give me a call if you want to move over to us on a trial / emergency basis.

Phil

[garyhay]

Glad you are getting somewhere Brian

My reply to the direct e-mail you sent me bounced on Sunday??

[BrianCurtis]

Originally posted by garyhay
Glad you are getting somewhere Brian

My reply to the direct e-mail you sent me bounced on Sunday??

NO! It's typical isn't it! Can you reply to the same email and let me see which address it was?

Cheers

Brian