More Worldpay problems

[pollygordon]

Well, after talking to Worldpay yesterday, they admitted to having routing problems.

Today, Worldpay has been unavailable since 8am (have spoken to them again and they admit problems)

Even they're website is unavailable.

So, frustrating as we're losing orders at the busiest time of year.

[TiggyPig]

Bet you don't get any compensation......

[wfl]

Since about 11:00 their phone has been giving a message and at 13:00 WorldPay finally sent an email confirming the problem.

We shall of course be looking closely at what level of service they offer when we can see their terms and conditions again.

I am amazed that they don't have some sort of fall back. This outage is affecting their entire site; marketing, admin and payment!

[wfl]

Here is WorldPay's serveice level offering;

http://support.worldpay.com/kb/user_...g/cpg2600.html

[pinbrook]

that is standard, most hosting companies have a very similar clause.

I think WP is functioning again now?

[pollygordon]

It was working for about an hour, now it's off again.

[pinbrook]

HAH!! I've just downloaded 10 orders and no PSP confirmations!

[pollygordon]

10 orders! - I'll be lucky if I have 10 customers left after this. Hmmmph!!

[pinbrook]

I've enabled Paypal this afternon....was thinking about it for a while, already got the verified account, and Paypal has now lauched UK Paypal so the seller protection is improved

[wfl]

That is not a bad idea Jo even if only as a fallback.

I will have a look at that when I get a minute.

[Infolink]

Hi Jo,

Is the UK paypal UK based or still in the US?

do you have a weblink?


Phil

[wfl]

I have just spoken to WorldPay who tell me that it is the result of a malicious attack.

Their payment service pages are being flooded which in turn is taking away all their resource and bandwidth.

As a result customers are not even getting their aplogy page.

They are working to track down and shutdown the sources but it is proving a long job.

[pinbrook]

www.paypal.uk.com

PAYPAL LAUNCHES IN THE UK

In First International Site, PayPal Offers Seller Protection Program

MOUNTAIN VIEW, Calif. -- October 10, 2003 -- PayPal, a leading global online payment service, has launched PayPal UK, its first international website and service (https://www.paypal.co.uk) designed exclusively for users in the United Kingdom. PayPal UK will allow British online buyers and sellers to securely, conveniently and easily send and receive payments to more than 31 million PayPal members around the world.

An important benefit available with the launch of the new UK site is PayPal's Seller Protection. This program offers fraud protection from chargebacks for qualified transactions and is one of the only online protection programs offered to sellers in the industry. Sellers can qualify for this program by following a few simple rules which include having a verified business account, making a timely shipment of tangible goods, and retaining proof of shipping. More information about the program can be found at https://www.paypal.co.uk/sellerprotection.

"PayPal is already being used by a large number of people in the UK to buy and sell locally, regionally and across borders around the world," said Matt Bannick, General Manager of PayPal. "With the new customized features and Seller Protection program on the site, we are bringing additional convenience and security to our UK customers."

With the launch of the UK site, PayPal is also reducing or eliminating withdrawal fees for its UK members. Withdrawals of under £50 to a UK bank will cost 50% less or £0.25 and fees will be eliminated completely for withdrawal amounts of £50 and above. PayPal UK is the company's first international website and part of its broader plan to expand the service in Europe. On September 16, PayPal announced the establishment of its new European headquarters in Dublin, Ireland. The Dublin headquarters provides customer service, fraud prevention and operational support for PayPal members in the UK and other European countries

About PayPal
Founded in 1998, PayPal, an eBay company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution. PayPal has more than 31 million account members and is available to users in 38 countries around the world. More information about the company can be found at https://www.paypal.com/.

[pinbrook]

I plan to run both WP and Paypal on surf-wax

[Infolink]

Thanks for the feedback!

I'm actually sitting here trying to finish off a custom Worldpay routine in PHP for a big site - I was starting to think my script had died!

Incidently - if anyone ever needs to attach Worldpay to a site that does not have a shopping cart system I've now done it in PHP in a way that can be added as a simple code block.
You don't even need SSL or anything like that as it's all done on their cert!

Phil