Help! - CGI-BIN Issues??

[Simon B]

Hi, I'm new to the forum and I'm not a developer so go easy on me!

Our website has just been attacked by some viscious virus and the upshot is a lot of it has had to be deleted and moved to a new server etc.

I had a reasonably recent back up of actinic (v7) so that was ok and I'm now trying to upload it back to the site.
I have been given new FTP details by our web host which I have changed in Advanced Network Setup however when I try to test it I get the following error message:

Unable to move to the cgi-bin directory "/var/www/cgi-bin/" on the FTP server.
The specified directory does not exist or you do not have access to the directory.

Unfortunately I don't have any knowledge of how the CGI-BIN path works or what changes I need to make??

When I try to use the download orders button, I get the following error;

Actinic is not able to run the CGI scripts on the server. It appears as if the scripts are not installed. The most likely cause is that you have an incorrect CGI-BIN URL. If you've never uploaded the site, then you should do it before a download of orders. If you've uploaded the site ever, then Run Web | Configure Web Site Details... to review your web site configuration.

So clearly its something to do with CGI scripts?!
Any ideas, I'm tearing my hair out here!

[Rich Brady]

If you can ftp to the site yourself you could check the file permissions on the cgi-bin. If that's not something you do get your hosts on the phone and ensure that it's set to 755.

Check that out and come back to us. There is lots on this kind of problem on the forum already, so it could be worth you doing a search as well in the mean time.

[pinbrook]

Hi, I'm new to the forum and I'm not a developer so go easy on me!

Welcome to the Community

Our website has just been attacked by some viscious virus and the upshot is a lot of it has had to be deleted and moved to a new server etc.

I had a reasonably recent back up of actinic (v7) so that was ok and I'm now trying to upload it back to the site.

Assuming the server was compromised and not your PC it should be a simple case of a web refresh from your pc - no need for backup copies

I have been given new FTP details by our web host which I have changed in Advanced Network Setup however when I try to test it I get the following error message:

i take it all you changed in network settings are username and password?

So clearly its something to do with CGI scripts?!

ask your host if the set up of the cgi is different on the new server.

post your network settings without user/password

who is the host - have you searched the forum to see if anyone has posted working NS for your host that you can check yours against

[Simon B]

Yes - finally!

Managed to get a developer to make some adjustments to the server and we are now uploading successfully!

Thank you both for your prompt replies.

Simon

[Rich Brady]

Glad you got it sorted Simon