HTTP 403 forbidden error message!!

[caroline]

Please see thread 'help i've got a virus' for background'

earlier today i deleted all the files in the acataloge folder and re-uploaded to site from actinic, i am now getting this error message:

The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server.

when i text the connection in Advanced network i get a message saying The 'computer you specified as your mail server is not a valid mail (SMTP) server.'

are these problems connected and how do i fix them - HELP

[NormanRouxel]

Export your network settings to a textfile and copy / paste it here (obscure usernames / passwords).

Tell us who your hosting is with and whether it's Windows onr Linux, etc.

[guccij]

The malware warning log suggest Fasthosts is the host ...

http://safebrowsing.clients.google.c...&site=AS:15418

[caroline]

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp.alpacaknitwear.co.uk
WEBSITEURL http:/www.alpacaknitwear.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.alpacaknitwear.co.uk/acatalog/
CGIBINURL http://www.alpacaknitwear.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.alpacaknitwear.co.uk
FTPUSERNAME ************
FTPPASSWORD **********
PATHTOCGIBIN /htdocs/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /htdocs/acatalog/


Above network settings as requested.

this site is hosted with fasthosts on a linux server

[caroline]

I think the panic is over

i did a refresh and a purge, as was advised to someone else a couple of years ago (i found a thread in the search).

and this seemt so have solved the problem

all i have to do now is get the grren tick from google!!!

thanks to everyone for your help.

[NormanRouxel]

This setting looks wrong:

WEBSITEURL http:/www.alpacaknitwear.co.uk


Should be:

WEBSITEURL http://www.alpacaknitwear.co.uk

[pinbrook]

the SMTP error sometimes is benign. You can ignore it if you place a test order and find that emails are sent.