Problem with grey checkout screen?

[pgtips]

Ok we have had to change ISP's and so far so good. Our normal website is up and running fine www.foxumbrellas.co.uk

We have uploaded our Actinic Shop http://www.foxumbrellas.co.uk/acatalog/shop.html and all seems fine.

Only when you get to the checkout page the java box just stays grey. I have Java VM on this machine hand have always maintained the shop from it so i know it's not the PC.

All the class files are in the correct directory according to the help notes at http://knowledge.actinic.com/users/k..._148.html#a134

I have even tried to manually upload them as binary and ASCII but with no success.

Anyone have any ideas, we are getting desperate

Cheers

Paul

[NormanRouxel]

There is some info in the Knowledge Base regarding Service Providers who host the cgi-bin on a different machine than the rest of the site.

Demon, for example do this, so if you've moved to / from Demon you may need to change things.

As I recall it's a patch to Act_Order03.html to fix this. Searching the KB for "Demon" may help.


More info now. Here's the code that loads the applet from a working site (on a demo server where the cgi-bin is a subdirectory of htdocs):-

<BASE HREF="http://inferno/snowlines/acatalog/">
.
.
.
<applet code="COM.Actinic.Catalog.EA.class" codebase="./" archive="encrypt.zip" width=450 height=300>
<param name="CABBASE" value="encrypt.cab">

Here's what your page is using:-

<BASE HREF="http://www.foxumbrellas.co.uk/acatalog/Gents_Packable_Umbrellas.html">
.
.
.
<APPLET CODE="COM.Actinic.Catalog.EA.class" CODEBASE="/home/foxumbrellas/webs/" ARCHIVE="encrypt.zip" WIDTH=450 HEIGHT=300>
<PARAM NAME="CABBASE" VALUE="encrypt.cab">

Now the BASE isn't pointing to your acatalog directory and neither is the CODEBASE.

You could try this. Edit Act_Order03.html and change

<applet code="COM.Actinic.Catalog.EA.class" codebase="NETQUOTEVAR:CODEBASE" archive="encrypt.zip" width=450 height=300>

to

<!-- NETQUOTEVAR:CODEBASE -->
<applet code="COM.Actinic.Catalog.EA.class" codebase="http://www.foxumbrellas.co.uk/acatalog/" archive="encrypt.zip" width=450 height=300>

And see if that fixes it.

If not post your network settings (Advanced / Network Setup and Export to a text file, remove any passwords and paste it in here).


Norman

[NormanRouxel]

A bit more. I looked at your page with Netscape 7 and with the Java console turned on and it reports what I guessed. The path is wrong.

Here's the error.

java.io.FileNotFoundException: http://www.foxumbrellas.co.uk/home/f...bs/encrypt.zip

And that sure isn't where your site CAB folder is.

Try my idea above (or fix the Network settings).

Norman

p.s. For those wierd problems try using Netscape and first go to Tools / Web Development and turn on the Java Console and the JavaScript Console. You get decently helpful error messages. IE tend to just unhelpfully mumble "Object Expected".

[pgtips]

Could it be the codebase that is the problem? i'd sooner fix this using the network settings.

Here is what i have at the moment, thanks for your help this is much appreciated

Paul

[rmladden]

It worked fine for me just now with IE6.

You can ignore order DG333310000018.

[pgtips]

Sorry i thought i posted again....i fixed it last night, it was a problem with the codebase directory in the network settings.

Many thanks

Paul