Help Atinic Cannot Handle Huge Orders!!!!

[brianrudie]

help

a customer recently tried to order 47 different items to a total of

£350
and after entering all details to ship to france he got the following error ( and i cannot seem to place it from my end ) i have tryed no card details send cheque with order and still the same error , i tried different countrys and still the same error the only thing i can think of is atinic cannot handle a huge order which is very sad

please help the error is

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[Darren]

Hi Brian.

The most likely reason for this occuring is that the server does not have enough RAM to run the cgi-scripts. We recommend 16Mb or above for version 6.

Hope this helps.

[brianrudie]

reply

i just got on to my hosting and they said the memory is 20 meg

[rmladden]

I wonder if everyone is talking about the same type of memory. 16MB is what needs to be available to the Perl scripts, not the memory the server has.

I just tested my site with 50 different products in the cart with no problem. It is a Unix server with at least 256MB RAM (maybe a lot more). I would be surprised in any modern server has less than 128MB.

[brianrudie]

reply

o my word , i cant believe it i just tried to put through another customers orde r

11 items it total and i got the same problem , this is becoming a real waste of time for me

my hosting company is www.8hosting.com
my website is
www.oldskoolvinylrus.com

man.. i am stressed

please help i want to scream ,

[rmladden]

If your server really has only 20MB, you've got big trouble.

Anyway, Actinic supports at least 50 items in the cart in my test. You need a new ISP.

[brianrudie]

reply

any recommendations?

[Darren]

Hi there.

Take a look at our hosting partners on our site at http://www.actinic.co.uk and go to services, these are worth contacting. You could also look at Pinbrook hosting at http://www.pinbrookhosting.co.uk/

Hope this helps.

[brianrudie]

ok ive narrowed it down to , the problem happens on the ssl page

do you think changing over my ssl provider will work

[brianrudie]

the responce from www.8hosting.com support

Dear Customer

Our servers are function as expected. If your shopping cart is causing errors on the server with "Internal Server Errors" then this is a problem with your shopping cart. None of our current existing customers who are hosting their application on this server complaining.

Due to having these servers hosted by other clients at the same time we do not capture server error logs that have been created by end users.

Kind Regards
Help Desk
8Hosting.com

[brianrudie]

more

Dear Customer

Unfortunately the hosting account you have is shared with other clients. Therefore, we can not add special requested software to the server. It might have negative impact to other clients. This is where dedicated servers are recommended, but then the cost is very high to manage and maintain. It is only good to move onto a dedicated server if you are large company. It looks like actinic software has custom needs to function on shared servers.

If you are looking for a normal shopping cart software, we have a consultant who has a custom shopping cart product that he can configure and install it for you for a fee. A sample of this product can be seen at www.my-shoppingmall.com . Let us know if you are interested.

Kind Regards
Help Desk
8Hosting.com

[brianrudie]

my responce

i am hardly going to be interested , i just bought atinic for £385+ vat

is there nothing you can do , because i am really stressed , i am thinking of moving my website to another website , in the last 2 days i have had £400 worth of orders hindered by a server error , that is being bounced back and forth by you and atinic . in price comparisonyou are a very cheap service , but at the moment i am being charged extra bandwith fees due to uploding errors . and now this problem that looks like it isnt being sorted out , someone must be able to help me , or seriously . i have to think about moving on . i also have just paid for another hosting package with yourselfs ( still under refund guarantee ) . but again it all lies on wether i get this sortewd out . i like your service and want to stay but inless this error thing is sorted out i g2g . i mean come on , sureley it is in your interested to be compatible with one of the most popular shopping cart systems on the planet .

this is my last round of cry for help , and then i must take evasive action , to protect my buisness

plz

[brianrudie]

thier responce

Dear Customer

It is unfortunate to her about your troubles. Unfortunately we can not help you any more. The amount of email support that we have provided you has been more than what we provide to 10 clients at one shot. The issues you are having is around a product that you have purchased, where you are trying to install and having lots of challenges. These kind of installations needs to be done by a technical experts who know how to trouble shoot. This kind of support costs money, you can not cut corners and expect to have a complete ecommerce web site to be installed and configured at no cost.

Kind Regards
Help Desk
8Hosting.com

[brianrudie]

well what do you recon???

mm?

[Darren]

well what do you recon???

Hi Brian.

In light of your recent postings, I can only really advise moving to another host. I have made some recommendations earlier in this thread.