Help! Can't take any payments. 3082 description value too long

[oliveorganic]

Hi
Initially posted this in payment services but no response so trying here.

Cannot take any payments using protx at moment and desperate...

Have finally managed to update the old Protx urls to the Sagepay ones... last minute of course. Now I find I have a problem with the protx script template description thing.

It used to say "Description=Items from " . $sMerchantID . "&";
this wasn't directing/working and I did a search on here and the general advice was to change it to say

"Description=Items from yourcompanyname&";

This still isn't working. The error that I'm getting is this

Status: INVALID

Status Detail: 3082 : The Description value is too long.

It is probably just a simple error somewhere and needs a tweak. Unfortunately I'm all out of tweaks! If anyone can advise, I would be very grateful as currently unable to take payments using protx at the moment. Thank you very much in anticipation!
Pauline

[NormanRouxel]

Try shortening it. E.g. use your companies initials.

"Description=Items from OO&";

[Mike Hughes]

The length limit appears to be 100 characters which shouldn't be a problem here.

There might be something else going on here.

Mike

[oliveorganic]

Ha, I tried shortening it just to see what happened and I get this error

Status: MALFORMED

Status Detail: 3045 : The Currency field is missing.

So yes I think something else is going on here. What I don't know!

[NormanRouxel]

Searching the forum for "3082" shows a few others with this problem and perhaps some solutions.

Also the original post only shows a part of the line that was changed. Thus we don't know if the rest of the line is right or wrong.

Was it?

$sCrypt .= "Description=Items from ". $sMerchantID . "&";

And what is it now? It may be worth showing us the actual line and the ones before and after it too.

[oliveorganic]

Norman
this is the line I have at the moment

$sCrypt .= "Description=Items from Olive&";

Just to point out that everything was working just fine before I updated to the new Sagepay urls!!!!!

[NormanRouxel]

And the lines before and after it as previously asked for?

[oliveorganic]

Sorry, here you go.

$sCrypt .= "Amount=". $sAmount . "&";
$sCrypt .= "Currency=". $::PriceFormatBlob{SINTLSYMBOLS} . "&";
$sCrypt .= "Description=Items from Olive&";

#
# URLs:
# Strip them out and URL encode them for inclusion in the completion URL.
# AUTH - the URL to create the authorization blob
# BACK - the URL to return to the Catalog checkout process
# USER - the URL to the receipt script

[NormanRouxel]

Hmmm... That all looks fine. I was worried that you may have munged something on a prior / later line when editing.

Afraid I've run out of ideas.

Searching the forum for "3082" shows a few others with this problem and perhaps some solutions.

[oliveorganic]

Ok, thanks for trying Norman. Anyone else got any ideas? (or alternatives to Sagepay!)