We are running Actinic 6 and have just changed from accepting credit/debit card payments direct to only accepting PayPal payments although our customers who do not have a PayPal account can still pay with a credit/debit card through PayPal.
Our query is that we have been receiving orders that have been fully paid and some where the customer has aborted their order once they have reached the PayPal option. We therefore, put through a couple of "test" orders to see if we could understand what was happening. The first order was fully paid for and the second order was aborted after visiting the PayPal page. We had a confirmation of payment on the first order but obviously not on the second one.
Both orders ended up in the "Pending Payments Service Provider" page although we would have expected to see the "paid" order to go into "Pending".
Would anyone have any idea as to why this "paid" order did not go into the "pending" page? At the moment, we can only tell if an order has been paid if we get a confirmation from PayPal which will take quite a time to check these confirmations against the orders on Actinic.
Our query is that we have been receiving orders that have been fully paid and some where the customer has aborted their order once they have reached the PayPal option. We therefore, put through a couple of "test" orders to see if we could understand what was happening. The first order was fully paid for and the second order was aborted after visiting the PayPal page. We had a confirmation of payment on the first order but obviously not on the second one.
Both orders ended up in the "Pending Payments Service Provider" page although we would have expected to see the "paid" order to go into "Pending".
Would anyone have any idea as to why this "paid" order did not go into the "pending" page? At the moment, we can only tell if an order has been paid if we get a confirmation from PayPal which will take quite a time to check these confirmations against the orders on Actinic.
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