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    Order Confirmation Email Error

    This is a really weird one! About 1 in every 100 confirmation emails do not show the correct figures - it appears to drop the £xx. from the figures on each line except VAT so it appears to lose 4 characters on each line!

    So, for example, an order for £14.46, P&P £1.60 VAT £2.81 Total £18.87 - see example below:

    Shopping Basket (Prices in British Pounds)
    DESCRIPTION QUANTITY PRICE COST
    ----------------------------------------------------------------------
    Long Tail Parrot - 21/36cm 1 46 46
    ======================================================================
    Subtotal: 46
    Post and Packing (Royal Mail First Class - 2-3 Days): 0
    VAT: 1
    Total: 87

    A wild guess is it may have something to do with email addresses at aol???? Can anyone help?

    Answers on a postcard please!
    Paul Codman
    <a href="http://www.snoozeshop.com/acatalog/index.html" target="_blank">www.snoozeshop.com</a>
    01394 670970

    #2
    Check out THIS ARTICLE in the knowledge base.

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      #3
      Many thanks for the speedy response.
      Paul Codman
      <a href="http://www.snoozeshop.com/acatalog/index.html" target="_blank">www.snoozeshop.com</a>
      01394 670970

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