Due to an oversight (not me for a change!) my Thawte ssl certificate was not renewed recently, and a recent order made just before it expired was not retrieved in time...
When I tried to retrieve the order details later I just got an error message saying the 'certificate was not valid or had expired'. This is using Business 4.1.1 on a RaQ4.
Obviously I understand the logic behind the message so my question is, what can I now do to retrieve the order successfully? I don't like Thawte's ssl certificates as they can be a pain to renew so I wonder if perhaps a new GeoSSL replacement might do the trick?
And is there any way to retrieve an email address from the customer who placed the order even if the other sensitive data is locked?
TIA
David
When I tried to retrieve the order details later I just got an error message saying the 'certificate was not valid or had expired'. This is using Business 4.1.1 on a RaQ4.
Obviously I understand the logic behind the message so my question is, what can I now do to retrieve the order successfully? I don't like Thawte's ssl certificates as they can be a pain to renew so I wonder if perhaps a new GeoSSL replacement might do the trick?
And is there any way to retrieve an email address from the customer who placed the order even if the other sensitive data is locked?
TIA
David
Comment