Can anyone please help!!!I am trying to set up my tax settings to read VAT payable in the UK & EU and USA /Canada to be exempt. I have set up tax zones for UK, EU and USA/Canada and selected no exemption applicable for UK & EU as I dont want customers to exempt themselves. I have selected exemption for the USA & Canada so that they are given an option box to tick on the checkout page. But when you go through with an order I cannot get it to apply right in all circumstances. It seems to want to apply no VAT at all as viewing the sale as from the USA. What am I doing wrong???? I would appreciate any help.
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Can anyone please help!!!I am trying to set up my tax settings to read VAT payable in the UK & EU and USA /Canada to be exempt. I have set up tax zones for UK, EU and USA/Canada and selected no exemption applicable for UK & EU as I dont want customers to exempt themselves. I have selected exemption for the USA & Canada so that they are given an option box to tick on the checkout page. But when you go through with an order I cannot get it to apply right in all circumstances. It seems to want to apply no VAT at all as viewing the sale as from the USA. What am I doing wrong???? I would appreciate any help.
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You should not have to do this. Just add them to the 'No Tax Levied' zone that is there already.I have selected exemption for the USA & Canada so that they are given an option box to tick on the checkout page.
Click on 'No Tax Levied'
Click on 'Edit Zone'
Highlight 'United States' and 'Canada' right-hand list and add them to the left-hand list with the '<' button.
You may want remove all the states and provinces within the US and Canada with the '>' button as otherwise you get a 'Select State/Province' drop-down appearing in the checkout. -
Chris, Thank you so much. It works!! I will be using this forum again. I appreciate your help. Thanks again.
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