HELP! Not receiving customer emails

[marknc]

Can anyone suggest any reasons why my site is not delivering customer emails. Also not sending copies of the customer emails to me as an additional recipient in Business Setting>Ordering>Send Receipt Email copies to.
I even have Email required on new orders checked and nothing from there either.
I know my mailboxes are working.
The only receipts I get are from WorldPay.
Hope someone can help, I'm pulling my hair out!
Mark

[NormanRouxel]

If they worked in the past and you haven't changed anything (in your network settings) then your ISP may have altered something without telling you.

The best bet is to do Advanced / Network / Setup / Test and see what is reported.

Norman

[marknc]

Re: email not working

There is an error here. I will talk to my isp in the morning. I'll post the result. Thanks Norman.
Mark

[marknc]

Ok here's the story...
My site host does not include an outgoing mailserver with the package unless we have a dialup account and use that.
So they have sent me the following call for the outgoing smtp server as follows:
This is the code to the sendmail server.

$mailprog = '/usr/sbin/sendmail';

Its generally used with a formmail script, which you can download from www.scriptarchive.com.

The implications of integrating a Formmail script with Actinic is mindboggling and not something I could do anyway.

My host (123-reg) say that other accounts thay have running Actinic have had no problem, so I have asked them to try and get more info from one of these accounts. Meantime, no customer or confirmation emails for me.

Any suggestions welcome.

[Mike Hughes]

Norman has already written a sendmail patch and help guide for this.

See:

http://www.rouxel.cwc.net/actinicstuff.html

Mike

[marknc]

Re: Sendmail

Thanks Mike.
Mark

[marknc]

Sendmail

Following Mike's suggestion I have altered the ACTINIC.pm file using NormanRouxel's Sendmail script. I have not uploaded yet as I'm not sure what to put in the Mail (SMTP) Server field in the Network setup. I'm also uncertain if there's anything else I have to configure. This is uncharted territory for me as I am not familiar with scripting and such. I would be grateful for any further information on this.
Mark

[NormanRouxel]

Just put in some dummy text - the word DUMMY will do. This isn't used for anything but Actinic won't even try to send a mail if this field is empty.

Note that your network test will fail the SMTP part (if you try it) but that doesn't mean anything as I've not patched the network test script - just the live site one.

Make sure you have the original ACTINIC.pm somewhere safe as the tiniest error occurs in patching then your site is broken as ACTINIC.pm is used for many other functions.

Norman

[marknc]

Sendmail

Thanks Norman. I tried it but just prior to completion I got and error message saying Problem merging files on the server. Error 500 (I think it was) Internal server error. Adding to the cart on the site generated the same error message. I have restored the backup for now. Not sure what to do next. Perhaps try a complete refresh with the modified ACTINIC.pm file?
Mark

[NormanRouxel]

That error 500 means either:

You made a mistake patching so need to try again.

The installation of Perl doesn't have the Mail::Mailer module installed. Your server people would know this.

Norman

[marknc]

Sendmail

Ok I'll try patching again, if that fails I'll talk to my host in the morning. Thanks for staying with me on this Norman.
Mark

[marknc]

Re: Sendmail

Can anyone tell me where I can download the Mail::Mailer perl module?
Mark

[NormanRouxel]

This has to be installed by your ISP, so that it's available on their server.

I doubt you will have much luck persuading them to install it if they haven't already got it there.

Norman

[marknc]

Mailer

You're right about that Norman. I asked them and they said no. My only recourse now is to manually send emails, which doesn't bode well for the future, or move the site. I think the second option may be the one. Thanks once again for all your assistance.
Mark

[Norio]

Thanks for the patch!

I was having the same problem, and ran the Advanced / Network / Setup / Test as Norman suggested, and found an error message that indicated my ISP was not allowing "unsolicited SPAM" to be sent. This is probably going to be more and more common, at least here in the US.

Something relatively simple to add to the WISH list for Catalog would thus be: A way to provide the login/password authentication information to the mail server.

Any road, I applied Norman's patch (located at http://www.rouxel.cwc.net/actinicstuff.html with a bunch of other neat stuff) as suggested by Mike, and it works very well with no problems.

Thank you Norman & Mike for your suggestions!!! You saved me a lot of work.

Jim