substituting items

[pinbrook]

We often have the situation that a customer places an order, then changes their mind.

Once the order has been downloaded into order manager, what is the best way to cancel the original item and add the new item to the order?

We need to have every item sold logged to their product ref no for reporting reasons

[cdicken]

The only way to do this at the moment is to cancel the order line, and then add the new item as a cash adjustment. Either that or cancel the entire order, and then take the new details over the phone and place another order on behalf of the customer on the web site.

[pinbrook]

anything on the wish list for this.....

[cdicken]

Yes, we have had this requested a number of times, and you will see it in the software in the not-to-distant future (he added cryptically).