Order number

[koivision]

We have now registered for VAT and our accountant asked why the order numbers are not consistent and do not follow each other.

Is their a way that we can either have an seperate invoice number shown or for the order number to follow sequence and not duplicate sometimes as well.

Any other points on adding our VAT number would be helpful.

Thank you,

Lee Green.
www.koivision.co.uk

[cdicken]

The skipped order numbers are due to customers abandoning their order once they have gone over to the PSP (Payment Service Provider) to make payment.

The Actinic order is created, but there is no matching authorisation, so the order is downloaded and filed within the 'Pending Payment Service Provider' section of the orders area.

By default, these will be purged after 30 days but you can change the settings in the 'Payment and Security' tab to hang onto them for accounting purposes.

Any other points on adding our VAT number would be helpful.

Go to 'Business Settings | Company/Contact' and fill your VAT number into the 'Tax 1 Number' field.

[koivision]

VAT

Thanks for the reply,

My accountants point was when the VAT man looks at our invoices they will want to see invoice numbers in sequence.

How do i set it so overseas customers don't get charged VAT, applicable countries only of course.

Thank you,

Lee Green.
www.koivision.co.uk

[cdicken]

Go to 'Business Settings | Tax' and set to 'Advanced'. Make sure you select 'Tax by Delivery Address' and then you will see you have some Tax Zones already set up to only charge VAT to certain countries.

Help on this area can be found in the main help in 'Business Settings | Tax | Advanced Tax'.