I have an order that will not transfer from pending to completed.

[digi_hardcore]

I currently have two orders sitting in my Pending screen; both have order lines marked as shipped, payments acknowledged and invoices printed.

I have the troubleshooting thread, Ref: UKST-5A74DF, however i am still in the same position. I do not wish for new orders to be marked as shipped upon download and have therefore refrained from 'Bypass Catalog Order Processing'.


Thanks,
Andrew

[cdicken]

payments acknowledged

By this, do you mean that payments have been marked as received (i.e. 'New Entry' clicked in the 'View Payments...' window).

[digi_hardcore]

I have an order that will not transfer from pending to completed.

Thanks for the reply.
Correct, Payments have been marked as recieved.
Best, Andrew

[Jan]

What %shipped shows on the main orders tab?

Regards

[digi_hardcore]

It's showing 0%.

I've tried 'unshipping' the lines then 'shipping' again, but this tampering does not work.

soz, Andrew

[Jan]

I haven't seen this problem for a year or so and now two people have reported it on the same day. That order on your database has somehow become corrupt - the only way to fix it is to go into the database and correct the faulty order, their is a field on the order table called 'Total Lines Shipped' set this to the number of lines in the order and it might fix itself.

Regards,

[digi_hardcore]

will give it a try. think i need to update my access first as I am currently unavailable to open the database. will get back to you with an update.
Thanks,
Andrew

[Jan]

The other way to shift it would be to set 'Bypass Actinic order processing' on view/business settings/ordering tab, export just that one export (right click and choose re-export), it will move to complete, you can then uncheck 'Bypass Actinic order processing' and it will stay completed.

Cheers,

[Mike Hughes]

You don't even have to click the 'bypass order....' bit. Just right click the order and select export. That should shift it.

Mike