Java problem for credit card info

[antrixx]

I've just enabled allowing to input credit card details onto the site for testing, as before I only accepted Paypal and Nochex as payment. I've selected to use Actinic's inbuilt encryption. When I'm testing it, I can click on the payment method to pay via Credit/Debit Card, but the java applet does not initialize properly. AFAIK it's not my settings, as I've just been to a few other sites that take card details through the java applet and their java payment details come up fine.

As it seems as though the problem is at my end, how do I fix it?

[NormanRouxel]

A couple of things could be wrong:-

1) Are you hosting on Demon? Demon (and some other providers) run the cgi-bin on a different server to the rest of the site and this can affect the Java Applet. It can be fixed - there's a Knowledge Base article on it - search for Demon and Java.

2) You may have the wrong setting for Codebase (in Advanced / Network Setup). This is usually:-

./

but may be different for your server. Tell us what you have there and who you're hosting with.

Norman

[antrixx]

No I'm not using demon, and it's not the hosting company as I've setup Actinic on another site with the same company and it works fine.

However, you have fixed it as it was the codebase. I had it set as ../ instead of ./

Thanks