Payment Methods Greyed-out

[Tim Weaver]

We are using Developer 6.1.3 and updated one of our sites to accept an additional payment method. Now of the five methods listed in Business Settings, Payment & Security, I have noticed that two of them are greyed out and have no drop-downs.

However, the methods are limited by country and still appear to work OK online.

I have not tried deleting and re-inserting the methods because of the work involved in setting the country limitations and in case these methods disappear altogether. Also they are not available in the pick list if I try to add a sixth method, implying that they are logged as "in-use".

The methods I have in use are:
1. WorldPay - OK
2. Credit card details sent separately - OK
3. Invoice with order - greyed out
4. Invoice and payment with delivery - greyed out
5. Cash on delivery - OK

Anyone any ideas about this?

[Darren]

Hi Tim.

Are you using customer accounts? If so, these greyed out payment methods may be linked to these customers.

Hope this helps

[Tim Weaver]

Yes, we are using Customer Accounts and those two payment methods are both set up for various accounts. So I think you have hit on the answer - I am going to assume that these methods are greyed out because they cannot be changed since they are "in use" as it were.

Thanks for shedding some light on this.

[Darren]

Hi Tim

I am going to assume that these methods are greyed out because they cannot be changed since they are "in use" as it were

Yep, thats right!