Errors in the way a product page displays

[Redspan]

No. Here it is . . . !

[Pneumatus]

What happens if you use this act_primary.txt?

[Redspan]

No change. The problem remains . . .

[Darren]

Hi there.

I have spoken with my colleagues and it is recommended that you get in contact with support so the templates can be inspected. We will have a clearer idea of what is going on.

You can register a query Here

[Redspan]

Thanks Darren. If it helps I have uploaded the site with the error still in place. You can view the difference in these two pages:

This page has the same product template, with images and looks ok:

Cisco 1700 Routers

This page has the error:

Cisco 800 Routers

Do I need to do anything else to register the fault with Actinic?

Regards,
Ben

[Mike Hughes]

You've definitely got problems with your table tags somewhere.

here's an example bit of code that I found on your problem page:

"</TD></Actinic:NOTINB2B></TD>"

This seems to crop up at least twice on the page. It's very hard to track down the problem on compact code. Can you remove the tick from the 'compact HTML/CGI' box under design options>miscellaneous and post the page up again.

Mike

[Darren]

Do I need to do anything else to register the fault with Actinic?

Hi Ben.

You may be asked for a snapshot. That way we will have everything.

Mikes idea is a good one, it will show the code complete with breaks so it can be viewed easier.

[Redspan]

<groan> this board says the text file I'm trying to show you is too big:
"The file that you have tried to attach is too big. The maximum size is 102400 bytes."

I've taken off the header and everything that's non-Actinic but it's still too big. May I email it to you?

[Darren]

Hi there.

I am not at my desk this week. I suggest you register the support query at http://www.actinic.co.uk/support/register.htm. You will be contacted afterwards by a team member by email who will inform you as to what you need to send.


Sorry if I was not very clear

[Redspan]

Thanks Darren.

Meanwhile I have found that the B2B code mentioned above appears twice in both header and footer. As it is, it first appears outside the EMAIL icon cell and before the LOGIN icon cell.

</TD>
<!--not used NETQUOTEVAR:NAVTEXT-->
<!-- This file is used to build the navigation item markup. -->
<!-- NavigationItem HTML end --><Actinic:NOTINB2B><!-- NavigationItem HTML begin -->
<!-- This file is used to build the navigation item markup. -->
<TD ALIGN=CENTER VALIGN=BOTTOM>

It then appears after the LOGIN icon cell and before the end of the table with the erroneous cell ending tag:

</TD>
<!--not used NETQUOTEVAR:NAVTEXT-->
<!-- This file is used to build the navigation item markup. -->
<!-- NavigationItem HTML end --></Actinic:NOTINB2B>
</TD>

I can fix this by removing the cell tags from Act_Footer (and Ac_Header) from around NETQUOTEVAR:FOOTERGUIDE which solves the double cell closing tag but </Actinic:NOTINB2B> remains outside a cell and within the table, and the page error remains.

[Redspan]

I have made some progress with this.

First, I have eliminated the Dreamweaver template as the source of the error by checking the syntax without the Actinic content in place and correcting any errors.

Secondly, the I have tried to correct the syntax in the Actinic content. This is not so easy as syntax checkers don't understand a lot of the Actinic tabs but I have managed correct the original problem and create a new minor problem, so the situation is vastly improved but not perfect.

The problem I'm left with is that on a few pages the FOOTERGUIDE appears at the top of the page directly underneath the HEADERGUIDE. There's still a table problem somewhere.

[cdicken]

I think you should look to simplify your product tables in order to help the problem. I see you have got each product within its own table.

In Act_ProductBody.html I would replace

<TABLE WIDTH="500" COLS="3" BORDER="0" CELLPADDING="10" CELLSPACING="0" ALIGN="CENTER">
<TR><TD WIDTH="160"></TD><TD WIDTH="160"></TD><TD WIDTH="160"></TD></TR>
<tr><td>NETQUOTEVAR:PRODUCTBULK</td></tr>

</TABLE>

with

NETQUOTEVAR:PRODUCTBULK

And then start the code for your products with...

<table width="500" border="0" align="center" cellpadding="3" cellspacing="3" bgcolor="#ffffff"><tr align="center" valign="top"><td align="left">

and end with

</td></tr></table>

Then edit Act_ProductSeparator.html (the horizontal line) so it reads

<table width="500" border="0" align="center" cellpadding="3" cellspacing="3" bgcolor="#ffffff">

<TR align="center"><TD COLSPAN="3" width="100%" height="1"> <img src="separator.gif" width="400" height="1"> </TD></TR>

</table>

In other words, have each element within the product list as a self-contained little table. That should make life a lot simpler.

[Redspan]

Chris,

Sorry for the late response but I have been away. Can you please check your last post and confirm that everything is correct? I have done as you suggested and the site preview that results is actually worse than it is at the moment, but I suspect this may be either a minor error or assumption in your last post.

Thanks,

Ben

[cdicken]

I have applied the changes into the templates attached to this thread and it works pretty well. I think there may have been a slight error in my original code for your templates - but I can't remember what your code looked like now.

Compare these to your templates and see if there are any differences.

[Redspan]

Chris,

Thanks. First though I checked what you put in your previous thread and spotted an error I had made. With that corrected and the site uploaded the table error in product layout has gone so thanks for that.

However (!), the tabel error remains in product sub-sections. The catalog index page is fine, and any product pages are now OK, but subsections have got the error where my right hand news column finishes up at the bottom left of the page. I have checked the templates you have just sent and there I don't think these relate to sub-sections, or do they?

Also (not sure if this should be a new thread), the results page of any searches does not have any formatting as it doesn't appear to be linked to my style sheet. Any idea how I can check that?

Regards,
Ben